Digital technologies are becoming more human

Tuesday’s keynote speaker Shivvy Jervis talks digital transformation

MADISON, WI (July 18, 2018) — Keynote speaker Shivvy Jervis, a multi-award-winning futurist, advisor, and innovation strategist focused on rewiring technology and using digital firepower to best serve human needs during Tuesday’s general session at the 2018 World Credit Union Conference.

“Even as we are becoming more digital, I believe digital technologies are becoming more human,” said Jervis. “We should think about technology as a catalyst, a connector and a culture – something that just doesn’t simply spark change but remains sustainable and makes a lasting impact.”

Digital transformation is more about a mindset than a process, according to Jervis. She stressed that three things organizations must be doing now to future proof themselves include increasing digital IQ, formalizing a culture of innovation and seeing technology, not as an IT challenge but rather as diffusion across all business lines.

Jervis suggested that digital humans and new forms of data will allow us to see things we’ve never seen before and new forms of security that will use our biology to help keep us and our organizations safe online – a move from first to second generation biometrics.

“Talent is key,” said Jervis. “You need to bring in the visionaries and radical thinkers to take your digital strategy forward.”

During Tuesday’s general session, World Council also welcomed Steven Stapp as the newly-elected Chair of World Council of Credit Unions Board of Directors, as well as introducing the newly-appointed board members. “The challenge is before us and let us stand together and be counted,” said new board chair Stapp encouraging members to continue in their active efforts for the movement.

The day continued with an engaging lineup of breakout sessions led by industry experts on mortgage lending regulations, women and workplace advancement, grassroots advocacy, digital disruption and cryptocurrency. Diversity and inclusion track participants were also given the opportunity to visit the Innovation Labs at Mastercard, PayPal and VISA and learn about their latest innovative projects.

The Future Forum, this year a two-day event, united large credit unions with over a billion dollars in assets to dialog with each other on challenges and application of their top issues. This year brought representatives from Singapore fintech, blockchain and cyber currency leaders to facilitate discussion about the application of these innovations in credit union operations.

The 2018 World Credit Union Conference concludes 18 July with a closing reception at the Suntec Convention Center.

Follow conference activities and daily event photos on Facebook and Twitter with #WCUC2018.

Shivvy Jervis talks about digital transformation

2018 WCUC attendees in new Solution Center

Newly-appointed World Council Chair Steven Stapp addresses attendees

About World Council of Credit Unions

World Council of Credit Unions is the global trade association and development platform for credit unions. World Council promotes the sustainable development of credit unions and other financial cooperatives around the world to empower people through access to high quality and affordable financial services. World Council advocates on behalf of the global credit union system before international organizations and works with national governments to improve legislation and regulation. Its technical assistance programs introduce new tools and technologies to strengthen credit unions' financial performance and increase their outreach. World Council has implemented 300+ technical assistance programs in 90 countries. Worldwide, 82,758 credit unions in 97 countries serve 404 million people. Learn more about World Council's impact around the world at


Greg Neumann
Phone: +1 608-395-2048

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