Edwards Federal Credit Union converts credit & debit card portfolios to PSCU
California-based credit union upgrades member product offerings
ST. PETERSBURG, FL (September 9, 2015) — Edwards Federal Credit Union (Edwards FCU), based in Edwards, Calif., has announced plans to partner with PSCU on card processing services. Edwards FCU is $173 million credit union serving more than 16,000 members in the Antelope Valley area of California.
The move to PSCU – the nation’s leading CUSO – will give Edwards FCU cardholders access to a multitude of new features immediately, including 24/7/365 member support. According to Dave Pavone, Vice President of Information Technology at Edwards FCU, the driving force behind the initiation of a partner search was the desire to enhance Edwards FCU’s current debit and credit program.
“Our overall objective in seeking out a partner like PSCU was to revitalize our existing payment offerings to provide our members with the features and benefits large national issuers offer,” said Pavone. “Converting our debit and credit portfolios to PSCU will enable us to provide more robust, competitive offerings to members.”
Pavone’s secondary goal was to consolidate credit and debit offerings into a single vendor relationship and simplify vendor management. Ownership of Edward FCU’s card programs was previously split among several different departments. It will also make a huge operational difference as dispute and chargeback processing has previously been handled in-house, said Pavone.
Edwards FCU began the search for a vendor partner after observing the adoption of credit cards was low. There were also issues with having the credit union’s credit portfolio in-house and the debit portfolio housed elsewhere. The credit union immediately recognized the benefits of PSCU’s economy of scale in terms of negotiating for services and delivering offerings.
“Our partnership with Edwards FCU illustrates the value and the power of the cooperative model that is at the core of who PSCU is as a company,” said Chuck Fagan, President and CEO of PSCU. “By working with us, Edwards FCU will be able to offer its members around-the-clock support and more competitive product offerings, resulting in a revitalized card program and increased revenue potential.”
About PSCU
PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America. PSCU/Co-op Solutions leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visit pscu.com and coop.org.
