Jennifer Ramirez has joined Elevations Credit Union as Chief Experience Officer. Ramirez will lead Elevations’ digital initiatives, product development, and marketing and community affairs teams, building on the credit union’s solid foundation to design and deliver innovative solutions that positively impact members, businesses and financial results, creating value for our members.
With 25 years of business leadership spanning financial and professional services across start-ups and turnarounds, Ramirez brings with her a wealth of talents. She’s a transformational leader with significant strategy, product, marketing and digital expertise, leading teams to impact the business through top notch experiences. Further, Ramirez brings expertise as a Board Member for multiple private and nonprofit organizations, in addition to recently serving as co-chair for Denver Metro Chamber’s Colorado Investment Services Coalition.
“Jennifer is an exceptional leader who will dramatically impact our ability to improve service for members, employees and our community,” stated Gerry Agnes, Elevations President and CEO. “We are eager to work with Jennifer and know that adding her to the team will be an inflection point in Elevations Credit Union’s pursuit of excellence.”
Ramirez has served at world-class financial services organizations such as Janus Henderson Investors, Western Union and First Data Corporation. In her most recent role as Senior Vice President of Global Client Experience Transformation at Janus Henderson Investors, Ramirez was responsible for making holistic product and service experiences integral to the organization and building client focus into the company’s strategy and culture. The work included engaging the organization in managing B2B and B2C relationships, developing differentiated experiences, and driving development of digital strategies to deliver targeted business outcomes. Her tenure was marked by a string of market-leading innovations alongside guiding the company’s client-centric cultural transformation.
“Elevations Credit Union is well positioned to transform the financial, payments, and business experiences for our members, and I am excited to help them advance member-focused strategies,” said Ramirez. “I am attracted to the Elevations brand because of its world-class infrastructure, growth strategy and commitment to innovative application of technology to deliver faster, more effective ways of moving and managing money. I am confident that Elevations’ outstanding brand, technical capabilities and member understanding will be the keys to delivering industry-leading products, service, and experiences to accelerate growth.”
Ramirez received a master’s degree in behavioral psychology from the University of Kansas and a bachelor’s degree in psychology from Florida State University.
