FinTech Company ENACOMM builds team with hire of Thomas Delaney as VP of financial sales to reach more community banks and credit unions with technologies that optimize remote banking
Delaney to draw on 15 years of experience at Jack Henry to help financial institutions solve challenges of new banking environment
TULSA, OK (April 21, 2020) — Financial services technology veteran Thomas Delaney is joining ENACOMM as Vice President of Financial Sales, the FinTech company today announced. A provider of affordable, data-driven solutions for improving the customer experience (CX), fighting financial fraud, and increasing operational efficiency, ENACOMM has been empowering banks, credit unions, and credit card and payment companies with transformational technologies for nearly 35 years.
Delaney brings 15 years of exceptional experience with services, as well as software and hardware products for banks and credit unions, having worked for many years with Jack Henry & Associates Inc, a provider of technology solutions and payment processing services primarily for the financial services industry. He’ll also utilize his strong interpersonal and communication skills to uphold ENACOMM’s strong dedication to customer service.
“The coronavirus pandemic is forcing change in every industry, and the critical need for social distancing has heightened the importance of technologies that optimize the remote banking experience for bank customers and credit union members,” said Michael Boukadakis, ENACOMM Chairman & CEO. “ENACOMM warmly welcomes Tom as we continue to strategically invest in our team. Tom has an outstanding track record, and we’re confident that he’ll help a greater number of financial institutions provide their customers and members with the best service possible through intelligent interactions technology, even when they can’t visit their local branches.”
As VP of Financial Sales, Delaney will focus on marketing the ENACOMM Financial Suite, which includes a hosted, dynamic interactive voice response (IVR) system for personalized customer interactions. He’ll also help community banks and credit unions transform the customer experience (CX) and streamline operations with technologies such as ENACOMM Voice Authentication, which authenticates and protects accountholders using voice biometrics; ENACOMM’s Fraud Control Module that systematically roots out fraud through analytics-based control functions that continually monitor all IVR call records for red flags; and ENACOMM’s Virtual Personal Assistant (VPA) for artificial intelligence (AI)-driven conversational voice banking.
“Over the past 15 years, I’ve developed meaningful relationships with incredible people at top-rate financial institutions who are passionate about meeting and exceeding their customers’ expectations,” commented Delaney. “I’m committed to helping
bank and credit union leaders continue achieving that goal and, to that end, am excited to equip them with ENACOMM’s industry-leading FinTech solutions that will make it possible to conquer the challenges of a suddenly different banking environment.”
To learn more about ENACOMM’s products and services, go to www.enacomm.net.
About Enacomm
ENACOMM is a FinTech provider of an open API digital gateway that supports open banking and enables financial services companies to innovate by overcoming the complexities of integrating to core, payments, and other digital platforms. Its affordable solutions modernize the customer experience (CX) for bank customers and credit union members, rivaling the customer service technologies offered by the biggest financial institutions with the deepest pockets. ENACOMM also provides tools and products to help track fraudsters, identify fraudulent activity across customer interaction channels, and prevent fraud.
Utilizing web, mobile, real-time alerts, SMS texts, email, voice, chatbots and other communication technology channels including digital voice assistants that enable Conversational Voice Banking, ENACOMM harnesses artificial intelligence, big data, biometrics and more to help organizations provide customers and members with a best-in-class, omnichannel self-service experience that is convenient, secure, and user-friendly. A frontrunner in self-service technologies including intelligent, personalized interactive voice response (IVR) for over three decades, the company’s customer base ranges from credit unions and community banks to the largest financial institutions in the United States. Offering financial institutions intelligent interactions and user authentication technologies as hosted services or on-demand through the “cloud,” ENACOMM was named a “Top 10 Retail Banking Solution Provider” by Banking CIO Outlook magazine. ENACOMM processes more than 1,000,000 customer interactions and automated data transactions every day.
For more information, go to www.enacomm.net and follow ENACOMM on Twitter (@ENACOMM) and LinkedIn.
For more information, email / call Mike Kirk, ENACOMM Vice President of Financial Services, at mikek@enacomm.net / 512.656.5099, or go to www.enacomm.net.
