FMSI releases 2015 credit union Teller Line Study; reveals declining branch transaction trends

ATLANTA, GA (May 13, 2015) — FMSI today released its annual Teller Line Study. As mentioned in a Wall Street Journal article, the FMSI Teller Line Study is based on a compilation of transaction and labor cost statistics, built from more than 20 years of proprietary data, from financial institutions all across the country. This year’s study indicates that branch transaction volumes are continuing the year-over-year decline FMSI identified more than a decade ago. Per the study, branch transaction volumes have declined more than 45% since 1992.

“We are in a unique position in that we have access to more than 16 million monthly transactions from many different financial institutions,” said W. Michael Scott, President/CEO of FMSI. “Our Teller Line Study compiles this valuable information and presents it in 20-year trend charts, allowing the analysis of industry branch traffic at an aggregate level.”

For more than 20 years, FMSI has conducted the detailed annual study of teller activity volumes using the month of March as a benchmark. The study includes real data pulled monthly from HR systems and community bank and credit union core systems. The resulting trend charts provide information about transaction volumes, pay rates and labor costs per transaction and enable financial institutions and others to:

  • See eye-popping industry metrics about the teller line.
  • Study the trends of branch traffic in the retail banking environment.
  • Learn about different strategic staffing approaches from industry experts.

“We are the only ones in the industry that have access to this type of aggregate information,” added Scott. “The detailed study reveals a declining branch transaction trend, of which senior management at financial institutions should take note. With transactions dropping and staffing levels remaining the same, the inevitable outcome is costly overstaffing in the branch environment.”

Copies of the FMSI Teller Line Study are available to the media upon request, and the data contained in the study may be used freely in articles provided credit is given for its source. An infographic of the data was also created specifically for its release and is also available to media upon request.

About FMSI

Located in Atlanta, GA and established in 1990, FMSI provides easy-to-use, yet sophisticated, software-as-a-service solutions, including: Omnix Staff Scheduler™, Omnix Interactive Dashboard™, Omnix Performance Analytics™, and Omnix Lobby Tracker™. FMSI’s smart scheduling application gives banks and credit unions the ability to optimally schedule their team throughout the branch network and to manage staff through easy to read color graphics, online interactive dashboards, and succinct management reports. FMSI provides performance management information exclusively to financial institutions of all sizes, including a workforce optimization comparative data benchmarking report that allows clients to see where they rank amongst their industry peers. Visit the company’s website at or call 877.887.3022 to schedule a complimentary online demonstration of any of our products. You can also quickly estimate your savings with FMSI’s Efficiency Calculator at

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