Glia hosts inaugural digital customer service summit

Glia conference provides opportunity for financial institutions to discuss DCS trends and learn best practices for transforming customer service in a digital world

NEW YORK, NY (September 28, 2020)Glia, a leading provider of Digital Customer Service (DCS), is hosting the first-ever event exclusively dedicated to DCS, the Digital Customer Service Summit, on Thursday, Oct. 8.

The virtual conference is designed exclusively for business leaders and practitioners in the DCS space to share insights and best practices. The event will include speakers from both Glia and its client community, discussions around DCS trends and concrete examples of how financial services companies can implement meaningful digitization of customer and member service to drive efficiencies and improve the customer experience.

Andrea Argueta, chief operating officer from IDB Global Federal Credit Union and one of the event’s speakers, said, “Glia is providing a unique forum for industry professionals to come together and talk about everything related to DCS – which should be a critical component of every financial services company’s strategy. I’m looking forward to sharing our experience with Glia’s technology and the benefits of leveraging DCS, as well as learning from peers and other industry experts.”

Highlights from the summit will include: Glia’s CEO and co-founder Dan Michaeli’s views on the state of DCS and where it is headed; conversations with leading banks, credit unions and insurance providers (Pennsylvania State Employees Credit Union, Orion Advisor Technology, IDB Global Federal Credit Union and others) about their experience with and strategy around DCS; Glia’s recent innovations and DCS roadmap from Glia co-founders Justin DiPietro and Carlos Paniagua.

“The pandemic has irreversibly propelled digital transformation forward. We are seeing unparalleled interest in and adoption around DCS, which is great news for the industry,” explained Michaeli. “However, there is still education and work to be done. This first-of-its-kind DCS-focused event will provide insight into common DCS challenges and how to overcome them, as well as valuable insights about our technology and roadmap. We look forward to hearing and learning from our clients and sharing our take on the future of DCS.”

Interested individuals may learn more about the DCS Summit and request an invitation to the event at

About Glia

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.

Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at


Maddie Mitcham
Account Associate
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