Glia teams with Jack Henry to accelerate digital customer service
Integration allows community and regional financial institutions to transform customer service within the digital domain
NEW YORK, NY (December 13, 2022) — Glia, the leading provider of Digital Customer Service (DCS), announced today that its digital-first solution is now accessible through Jack Henry’s Banno Digital PlatformTM. This integration will allow more banks and credit unions to embrace Digital Customer Service, reimagining how they serve and support customers in a digital world.
Integrating Glia’s communication and collaboration capabilities into Jack Henry’s digital banking platform enables institutions to meet customers online and provide support across all digital channels—including SMS, chat, voice and video banking. Glia recently acquired leading bot provider Finn AI, resulting in a unified solution that allows financial institutions to provide customers with a seamless digital experience across both virtual and human assistants, ultimately boosting customer satisfaction while driving new operational efficiencies.
“Glia is making Digital Customer Service accessible to a growing number of banks and credit unions, empowering them with powerful tools to digitalize and transform customer service,” said Steve Kaish, SVP of Alliances for Glia. “Our integration with Jack Henry accelerates that mission, allowing more institutions to facilitate digital-first engagements within the digital domain. As part of Jack Henry’s ecosystem, we are helping community institutions create competitive advantage.”
Glia leveraged the Banno Digital ToolkitTM, the same set of APIs on which the Banno Digital Platform is built, to embed its DCS technology into the digital experiences offered by community and regional financial institutions. Access to Jack Henry’s API, design, and authenticated frameworks has enabled Glia to directly integrate into the digital platform, providing a seamless banking experience. This integration contributes to Jack Henry’s growing ecosystem of over 850 fintechs, providing approximately 8,000 financial institutions with relevant financial products and services for their account holders.
About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.
Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.
About Jack Henry & Associates, Inc.®
Jack Henry™ (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 45 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 8,000 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at www.jackhenry.com
