Glia’s WhiteGlove customer success program provides top-tier support to all clients
Program represents Glia’s ongoing commitment to client service and support, which positively contributes to client success
NEW YORK, NY (October 13, 2020) — Glia, a leading provider of Digital Customer Service, has branded its industry-leading client guidance, consulting and support program as WhiteGlove Service. The program has been honed over many years and proven to optimize client success.
Glia’s WhiteGlove Service is led by the client success team and the client engineering team. The client success team proactively guides institutions through their digital transformation of customer service. This group regularly reviews client activities, evaluates usage/success metrics, shares best practices and suggests ways to improve the overall effectiveness of the technology. The client engineering team helps institutions with complex questions about the platform, sharing information and seamlessly resolving any issues.
“We love the commitment and guidance that Glia’s customer success team provides…a true partnership,” commented Greg Minnich, vice president of customer service at Members 1st Federal Credit Union.
“The Glia experience is a combination of an industry-leading Digital Customer Service platform and exceptional consulting and support; when institutions partner with us, they instantly gain both,” said Dan Michaeli, co-founder and CEO of Glia. “We are proud to introduce our WhiteGlove Service program to all clients as we help them transform the way they support and guide their customers in a digital world.”
Every financial institution that partners with Glia is automatically enlisted in the WhiteGlove Service program at no additional cost.
About Glia
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. The Glia Interaction Platform unifies voice, digital customer service, and AI with a unique ChannelLess™ architecture that eliminates data silos, dropped context, and frustration for customers and representatives. With Glia, companies can easily shift volume between channels, and customer connections can evolve naturally. Glia helps its customers harness the power of customer interactions to drive efficiency, loyalty, and revenue.
Glia has partnered with over 500 insurance companies, banks, credit unions, and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1 Billion. Learn more at glia.com.
