Hyland Named a Best in Class ECM Solution Provider for Financial Services

CEB TowerGroup Technology Assessment named Hyland Best-in-Class for two categories in Financial Services ECM vendor review

CLEVELAND, OH (June 18, 2013) CEB TowerGroup recently named Hyland Software as a Best-in-Class enterprise content management (ECM) vendor for financial services companies after an evaluation of ECM solutions providers in the space. Hyland was named Best-in-Class in two categories: Content Management Capabilities and User Experience.

The report identifies current and future market drivers, identifies the needs of the industry and lists notable solutions providers. CEB TowerGroup selected vendors based on quantitative and qualitative analyses of each vendor’s solution features and functionality, understanding of customer needs and implementation of leading practices to maximize efficiency and ROI.

“CEB TowerGroup’s study verifies the relevance that ECM solutions provide to the banking industry to support content management, compliance and efficient operations initiatives,” stated Michelle Harbinak-Shapiro, Hyland’s financial services industry marketing manager. “ECM technology has evolved and should be leveraged across the entire bank to automate and streamline processes from loan tracking to new employee onboarding.”

CEB TowerGroup named Hyland Software’s OnBase a Best-in-Class solution for:

  • ­Content Management Capabilities
  • ­User Experience

Being named Best-in-Class for content management capabilities and user experience helps financial institutions choose a validated solution from industry experts. “We believe we were chosen because of our strong core competencies in ECM across the entire content life cycle and delivery of an intuitive user interface. These advanced capabilities help banks, credit unions and lenders manage content and processes more efficiently and mitigate risks associated with poor end user adoption,” Harbinak-Shapiro said.

“As financial service executives evaluate new IT products to support their business needs, many are overwhelmed by the volume of technologies available,” said Aaron Kissel, executive director, CEB. “CEB TowerGroup is the only advisory group qualified to evaluate such a broad range of financial services technology tools and to help FSI’s navigate the increasingly complex landscape.”

The report is available for download here. To learn more about the OnBase solution for financial services visit

*Technology Assessment DisclaimerCEB does not endorse any vendor, product or service depicted in our CEB TowerGroup publications and does not advise technology users to select only those vendors rated “best in class.” CEB TowerGroup research publications consist of the opinions of CEB TowerGroup’s analysts and should not be construed as statements of fact. CEB disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

About Hyland Software
For more than 20 years, Hyland Software has been dedicated to meeting organizations’ needs for document and process management with OnBase, an enterprise content management (ECM) solution suite. As OnBase has evolved through consistent product innovation, it remains focused on automating business processes that depend on documents, content and people to operate more effectively.

OnBase enables credit unions, banks and lenders to better manage the content that surrounds their processes. OnBase connects people to the documents, data and processes they need to make more informed decisions. Employee productivity increases because they spend less time searching for paper and dedicate more time to providing quality service to their customers and members.

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