Interactive tellers in drive-thrus enable Consumers Credit Union to serve members remotely, safely during COVID-19 crisis
KALAMAZOO, MI (March 27, 2020) — Consumers Credit Union is taking a number of measures to serve members impacted by the COVID-19 crisis.
Most uniquely, however, is its use of Interactive Tellers in all the drive-thrus of its offices.
“Banks and credit unions have been using drive-thru tubes for over 50 years. Last year, we replaced the dated technology with Interactive Tellers,” said CEO & President Kit Snyder. “These machines serve as 24/7 ATMs and give extended hour access to live tellers from 9 a.m. – 7 p.m. on weekdays and 9 a.m. – 1 p.m. on Saturday.”
The decision has allowed Consumers to continue to serve its members while not initiating physical contact during those transactions.
“We are very pleased that we can continue to serve our 100,000+ members and protect them and our employees during these challenging times of COVID-19.”
In addition to the extended hours, members can receive printed receipts with check images and a variety of cash denominations, including $5s through the ATM side.
Beyond the available technology, Consumers has deferral programs available for those struggling to make mortgage and business loan payments, and has relaxed its guidelines around its Skip A Pay* program, including the following features:
- may be used on most vehicle loans, recreational loans, unsecured personal loans (and this is new!)—credit cards and repayment accounts;
- may be made every 30 days; and
- may be requested without incurring a processing fee.
Consumers also recommends the use of self-service tools, such as Online Banking through desktop or mobile app, and voice access and text banking options.
Members needing financial assistance to make payments should call 800.991.2221, connect with Consumers online or make an appointment at select offices by completing the form found at www.consumerscu.org/appointment.
Business banking members are asked to reach out to a business development manager directly.
About Consumers Credit Union
Headquartered in Kalamazoo, Michigan, Consumers Credit Union is a full-service financial institution and a leader in digital banking technology, mortgages and business lending. Consumers has more than $2.1 billion in assets. Locally owned since 1951, Consumers serves more than 134,000 individuals and businesses through 27 offices located in Kalamazoo, Battle Creek, Grand Rapids, Coldwater, Lansing and up the Lakeshore, with member access to 30,000+ free CO-OP Network ATMs nationwide. For details, visit ConsumersCU.org.