Introducing FAQ+, a New Search Engine for Credit Unions

ALEXANDRIA, VA (August 12, 2013) — Credit union professionals have a new online search engine to help get answers to frequently asked questions: FAQ+, a project of the National Credit Union Administration’s Office of Small Credit Union Initiatives (OSCUI).

FAQ+ is the latest example of NCUA harnessing technology to improve service to small credit unions, low-income credit unions and new credit unions to help them become better-informed and more efficient.

“Answers to common questions credit union managers and volunteers ask about things like training opportunities, grants and other subjects are now literally at their fingertips,” OSCUI Director William Myers said. “We’re constantly striving to improve communications and access to information, and this is another tool to help us accomplish that objective.”

The FAQ+ search engine will be available around-the-clock through OSCUI’s web page on NCUA’s website. Visitors will have easy access to web links, documents, videos, agency forms and other content. They can click on any of the four OSCUI program pages (Consulting, Grants and Loans, Training, Partnerships and Outreach) and see the FAQ+ search box in the upper right-hand corner:

FAQ Search

A visitor simply enters a question or keyword and receives a responses or list of responses matching the request. As more questions are asked, the search engine database will be expanded with more answers about OSCUI’s programs and services.

If for some reason a question is not addressed by the answers provided, FAQ+ includes an online request function to ask for a response from OSCUI staff.

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the U.S. Government, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of more than 94 million account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions.


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