Jordan Austin Levine added to Loyalty Live Conference agenda

CHICAGO, IL AND REDWOOD CITY, CA (February 4, 2015) — Massage Envy Spa’s Director of Field Operations, Jordan Austin Levine, will discuss how credit unions can transform the mundane experience of banking into OMG moments that members won’t stop talking about during the upcoming Loyalty Live Conference.

Levine’s conference session, “Welcome to the Experience Creation Business,” will include successful examples from other industries as well as what he’s seen work at Massage Envy Spa, the pioneer and national leader of professional, convenient and affordable massage and spa services. “Tiny tweaks in your business can have a huge impact on your member experiences,” says Levine. “And those experiences are what can transform a one-time patron into a life-long member.”

The Loyalty Live Conference will be held March 4-5, 2015 at the Arizona Grand Resort in Phoenix and will offer credit unions an opportunity to explore the latest best practices in Voice of the Member programs to drive financial growth and deepen member relationships. A Credit Union Net Promoter® Certification Course will also be offered on March 2nd and 3rd at the same venue. The core certification curriculum was developed by Satmetrix and Fred Reichheld, co-creators of the Net Promoter Score® and has been tailored specifically for the credit union industry by Member Loyalty Group. Interested credit unions should visit for more information.

Loyalty Live is dedicated to exploring the art and science around listening to the Voice of the Member, leveraging Net Promoter Score® (NPS) methodology. Credit union professionals will also have the opportunity to network with their peers to learn what is proving most successful in others programs. Executive level sponsors (CEOs, COOs, VPs) and Voice of the Member program managers are encouraged to attend this event.

The conference is being hosted by Member Loyalty Group, the CUSO founded to help credit unions develop organization-wide programs to capture, analyze and act on member feedback, and its partner company Satmetrix®, the leading global provider of cloud-based solutions for managing and improving overall customer experience.

Learn more or register today at

About Member Loyalty Group
Member Loyalty Group is a CUSO formed by leading credit unions in 2008 to develop a common member loyalty benchmark for the credit union industry and is the 2012 winner of NACUSO’s Collaboration & Innovation Award.  The CUSO has an exclusive relationship with Satmetrix, the Net Promoter® company, to provide credit unions with the most effective tools for managing a Net Promoter® program to collect and act on member feedback that increases loyalty, growth and retention.   Member Loyalty Group serves 65 credit unions, many of which are over $1 billion in assets, across the country.  For more information visit

About Satmetrix
Satmetrix is the leading global provider of cloud-based solutions for managing and improving overall customer experience. As co-developer of the Net Promoter® methodology, along with Bain & Company, Satmetrix combines unrivaled NPS expertise with a powerful, yet cost-effective SaaS-based software solution to provide continuous, actionable, 360 degree customer insights. Leading organizations, large and small, use Satmetrix solutions to drive customer retention, improve customer affinity and maximize positive word-of-mouth to deliver overall improvements in customer lifetime value. With more than 1,000 deployments in 40+ languages, Satmetrix provides a holistic view of the customer experience and the necessary expertise to help accelerate customer experience program success. Learn more at .

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