Jack Henry & Associates, Inc.® (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division today announced the successful conversion of Kern Schools Federal Credit Union to theEpisys® core platform.
The Bakersfield, California-based credit union was in search of a core replacement that would lead it into the future with functionality, speed and member service. Kern Schools found Symitar’s Episys to meet these needs, and the platform was proven to integrate and scale across larger peer institutions.
Steve Renock, president and CEO of $1.5 billion Kern Schools, commented, “For us, there was no guessing that this partnership would work – today or long term. Symitar is attentive and hands on, even after the conversion. The Episys platform is nimble and continues to evolve for tomorrow’s credit union. Plus, as part of Jack Henry & Associates, Symitar gives us access to a host of complementary solutions to enhance the performance of the core and, thus, Kern Schools.”
The ability to configure Episys to meet a credit union’s precise needs was a major driver in Kern Schools’ conversion decision. The Episys PowerOn® tool allows credit unions to take control of modifying their core in a number of ways via open, common programming protocols. Credit unions can build and share their own PowerOns, and also access other PowerOns developed within the Episys community. Renock referenced Kern Schools’ excitement to use the third-party system interfaces and data integrations already developed by their peers.
Kern Schools’ relationship with Symitar expands beyond the core. The credit union continually seeks out innovations that bring new efficiency and convenience to how members are served and how employees can optimize their roles. Both of these objectives were satisfied with Kern Schools’ deployment of SymApp™, which offers a centralized self-service hub for various account opening applications. Applicants have a single interface to apply for memberships, accounts and loans, bringing consistency and speed to their application experience. Additionally, jhaEnterprise Workflow™ automates multi-step business processes across the organization to create a more dynamic operational environment; it impacts productivity, costs and risk for both frontline and back office team members. Similarly, Advanced Reporting for Credit Unions™ (ARCU) provides business intelligence and analytics to help Kern Schools more rapidly identify and respond to member trends. Quick, easily accessible and accurate data enhances the credit union’s decision making in all areas.
Ted Bilke, vice president of Jack Henry & Associates and president of Symitar, said, “It excites us when credit unions are eager to explore the capabilities of Episys, and the potential power they can bring one another. Kern Schools is enthusiastic to collaborate and build efficiencies with other credit unions; they recognize the speed and agility of Episys, and what those attributes mean for providing exceptional member service.”