LEVERAGE partners with Glia to power digital member service for credit unions
Company adds Glia platform to comprehensive suite of innovative solutions and services
NEW YORK, NY (July 13, 2021) — Glia, a leading provider of Digital Customer Service, today announced a strategic partnership with LEVERAGE, the for-profit affiliate of the League of Southeastern Credit Unions & Affiliates (LSCU). LEVERAGE will offer Glia’s Digital Member Service platform to its credit union clients, allowing them to take a digital-first approach to member service and support.
LEVERAGE partners with leading technology providers to deliver innovative solutions and consultative services to its more than 500 credit union clients. By adding Glia’s platform to its comprehensive suite of offerings, LEVERAGE will help its credit union clients more effectively support their members in a digital world. Through leveraging Glia, credit unions can meet members where they are and communicate with them through whichever methods they prefer, including messaging, video banking and voice, and guide them using CoBrowsing.
“Glia’s platform is a must-have in today’s marketplace; the solution enables a high-touch approach to member service within digital channels, making the experience more seamless and convenient for all involved,” said Steve Willis, president of LEVERAGE. “The strategic combination of human interaction and smart technology helps credit unions enhance the way they support members while simultaneously improving their bottom lines.”
“If credit unions are still only thinking about digital transformation, they’re a step behind their members, because for the most part, members have already evolved to digital-first,” said Dan Michaeli, CEO and co-founder of Glia. “Credit unions must respond by modernizing and digitizing service and support, making sure members never have to leave their current channel or device to receive guidance again. Such seamless, on-screen interactions have been proven to reduce member effort, boost loyalty and increase efficiencies for credit unions.”
Glia redefines how businesses interact with customers. The Glia Interaction Platform unifies Digital Customer Service (DCS), call center and automation with a ChannelLess™ Architecture, empowering businesses to create the ideal mix of interactions and adapt on demand. The ability to easily shift volume between channels drives revenue, efficiency and loyalty at the same time.
Glia has partnered with over 400 banks, credit unions, insurance companies and other financial institutions worldwide to improve the customer experience and drive business results. Named a Deloitte Technology Fast 500™ company for a third year in a row and a Great Place to Work (with a 97% employee satisfaction rating), the company has raised over $150 million in funding from top investors and was recently valued at over $1B by top tier investors. To learn more visit glia.com.
LEVERAGE, the Service Corporation for the League of Southeastern Credit Unions, is the business services provider that LEVERAGEs credit union system resources, relationships, and industry knowledge for optimal performance and sustained growth of its clients and business partners. We work to offer credit unions best-in-class products and services that result in reducing costs, maximizing results, and making the most difference. For more information, visit myLEVERAGE.com or follow LEVERAGE on Facebook and LinkedIn.