Press
Managing Customer Communications through Social Channels
Atlanta, August 31, 2011: Atlanta-based OMI – a managed communication service provider that assists organizations in transitioning printed communications to the paperless world – announced today the ability to deliver Social Relationship Management (SRM) services through its popular Statement2web® platform. Mid-market banks, credit unions and financial services firms will benefit by extending online customer communications to encompass e-mail, mobile and social media marketing initiatives that can be executed and managed from a single management console within Statement2web®.
“Integrating trans-promotional communications through social channels is essential in order for financial institutions to effectively engage, retain and nurture customer loyalty in the future,” says Brad Banyas, CEO for OMI. “By combining new social and cross media applications with the established customer communication management services already found within Statement2web®, financial institutions can easily leverage the viral value of social media sites such as Facebook, Google +, and Twitter while using their weekly or monthly transactional communications as focal point to increase loyalty to the organization.”
Statement2web®is a managed service that allows banks and credit unions to transition the delivery of paper-based statements, bills, notices, and other customer correspondence to an online environment. The added social and cross media capabilities make the cloud-based service a convenient and powerful tool create and manage customer communications and social media engagements through a single service platform.
“The time has come to take a closer look at the ‘paperless revolution’,” says Banyas. ”Not only as a way to save money and save trees; but also as a way to build a new kind of customer connection and loyalty using online communications, social media and more.”
To find out more about Statement2web® visit www.outsourcemanagement.com
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About OMI
OMI is a leading Managed Communication service provider that assists organizations in transitioning printed communications to the paperless world. Statement2web® a software as a service (SaaS) platform that allows organizations to move transactional communications, such as statements, invoices, notices, letters, compliance and tax-related communications to electronic mediums to reduce costs and improve marketing communications. More than that, Statement2web® is a single point for creating, managing, and measuring communications and social media strategies by utilizing daily, weekly and monthly transactional communications as focal point to increase loyalty to the organization.
OutSource Management, Inc.
5400 Laurel Springs Pkwy
Suite 1106
Suwanee, Georgia 30024
877-377-7274
Media Contact:
Craine Communications Group
Portland, Oregon
503.452.9166