Master Coach Susanne Biro was recently featured in an article by Pamela Mills-Senn in the July 2020 issue of CUES CU Management magazine

Connection and support are essential for combating the loneliness that often comes with leadership.

INDIANAPOLIS, IN (July 13, 2020) — It may be a cliché, but that doesn’t make it any less true: It is lonely at the top. A sense of isolation isn’t just an issue for newly ascendant CEOs whose relationships with their pre-promotion peers have changed. Longtime executives without a network of supportive colleagues or unable to stay connected to those they are tasked with leading face this challenge as well.

An advancement that puts someone in charge of his or her former “equals” can spark an array of interpersonal challenges, says Susanne Biro, master coach and co-founder of Syntrina Leadership LLC, Indianapolis, a boutique leadership development firm specializing in working with senior-level leaders and their teams. Perhaps a former peer (or even several) coveted the position, Biro posits, causing resentment, disappointment and jealously towards the one chosen—emotions that can undermine support for the new leader. Or they might have wanted another person to receive the promotion, resulting in the same problematic attitudes. Trying to keep things as they were before the promotion can also cause problems.

“Leaders and peers might try to remain friends and fail to recognize the need for a new relationship with new boundaries of what can be discussed, with whom, how and when,” Biro explains. “This can be extremely subtle, but the results can be large.”

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Latest Offerings from Syntrina Leadership

All programs below are tailored for each organization.

Leadership and the New Normal for Credit Unions

Specifically designed for credit unions establishing a genuine “new normal”.  This tailored program is about establishing and strengthening new leaders. Learn More about Leadership in the New Normal for Credit Unions

Leading Re-entry at Credit Unions

Explore answers to pressing questions credit unions are facing including: How do I feel about re-entry, whether returning to the office, the road, the field or traveling again?  What concerns do I have personally for myself, my family, and my team?  Do I know what matters most to each of my team members right now? Learn More about Leading Re-Entry at Credit Unions

Leading Virtually at Credit Unions

Even after branches are fully reopened, many leaders will still have a portion of their team working from home.  So we must continue to lead virtually and in-person.  Explore tailored ways of designing your leadership approach to make this mixed-mode environment the most effective for you. Learn More about Leading Virtually at Your Credit Union

FOCUS Coaching

Sometimes we need someone to talk to in order to get perspective, clarity, and actionable insights that we can’t always access ourselves. What if you could speak directly with an experienced Master Coach and do so at a time that suits you?  Our FOCUS Coaching is a single one-hour working session with no long-term commitments. Learn More about FOCUS Coaching Single Hour Sessions

About Syntrina Leadership

Syntrina Leadership is a boutique firm specializing in advancing senior-level leaders and the effectiveness of their teams within the credit union industry. Our seasoned executive coaches, program designers, facilitators, authors, and thought leaders are dedicated to providing a transformative human experience that enhances self-awareness, communication skills, leadership impact, and business results.


Christopher Beltran
Phone: (317) 426-7461

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