MDC welcomes new business consultant and business relationship strategist

COLUMBUS, OH (May 10, 2023)Members Development Company (MDC) powers collaboration for the credit union industry by leveraging the combined strengths of its credit union owners and embarks upon a greater future for the industry by leveraging the strengths of its team. MDC is pleased to announce it has welcomed two new team members, Alex Johnson and Ryan Serrano, who will work to further MDC’s work by increasing enterprise capabilities and execution while continuously enhancing business relationships across the network.

MDC’s new business consultant Alex Johnson will work in the strategic execution office mapping project strategies to support business objectives and link those objectives to outcomes that positively impact credit union owners and their members. Johnson brings with her a decade of experience in the financial services industry with a background in marketing, community relations, and member experience. She holds a Bachelor of Business Administration from Boise State University.

As MDC’s new business relationship strategist, Ryan Serrano will spend his time formulating, implementing, enabling, and executing initiatives to strengthen relationships with MDC owners and partners. His extensive professional experience includes time in IT, analysis, project management, and project implementation. Serrano holds a Bachelor of Science in Sports Management from Sacred Heart University, a Master of Business Administration from the University of Phoenix – Arizona, and a Bachelor of Science in Software Engineering also from the University of Phoenix.

“By bringing Alex and Ryan on board, we’re doubling down on our commitment to being a real driving force for change in the credit union industry,” said MDC CEO Jeff Kline. “With their top-notch expertise in project management ecosystems, business relationship strategy, and member experience, both Alex and Ryan complement our growing team and enable us to meet both the everyday and emerging needs of our credit union and CUSO owners.”

About MEMBERS Development Company

MDC is the credit union network’s multi-million-dollar R&D department. We scan the  horizon, research the issues, and create actionable solutions to solve problems for today – and tomorrow. By pooling the resources of 84 credit union and CUSO owners, MDC is able to deliver meaningful solutions efficiently and affordably. We learn the lessons of what  does and doesn’t work — without exhausting our owners’ budgets and resources for  exploration and development. We also believe that our research must be driven by our  owners, for our owners. While we do the heavy lifting, our credit union and CUSO owners  both advise and participate in the work not just investors, but as trusted partners. 


Merideth Miller, M2 The Agency

Kristen Jones, MDC

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