NACUSO’s Next Big Idea Competition crowns champion after electrifying presentations

NEWPORT BEACH, CA (April 18, 2024) — The highly anticipated NACUSO Network Conference concluded today with a thrilling finale for the organization’s signature Next Big Idea Competition. Inspired by the spirit of innovation, this year’s edition saw Casap take first place with Debbie a close runner up.

Thank you to all our contestants, judges, and audience for this year’s Next Big Idea a fantastic event.


The National Association of Credit Union Service Organizations (NACUSO) is a leading advocate for the credit union movement, dedicated to advancing innovation, collaboration, and sustainability within the industry. With a diverse membership representing a wide range of credit union service organizations, NACUSO is committed to driving positive change and empowering credit unions to thrive in a dynamic financial landscape.

About Casap

Casap is a member-first disputes and fraud automation platform that helps credit unions navigate disputes at a fraction of today’s cost. With built-in regulatory expertise and network integrations, Casap automatically resolves disputes unlocking significant bandwidth. Casap increases recovery rates with insights that enable teams to act on patterns of fraud and identify evidence to win more chargebacks. Casap’s self-service flow transforms a negative experience into a loyalty building opportunity while enabling full end-to-end automation of a dispute. Compliance doesn’t have to be costly and Casap safeguards revenues with a triple shield—back office efficiencies, fraud protection, and customer delight.


Shawna Luna
Head of Sustainability

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