NAFCU Services announces 2017 Innovation Award winners

ARLINGTON, VA (June 14, 2017) — NAFCU Services is proud to announce that the 2017 Innovation Award winners are DDJ Myers, Q2, and Vantiv. Dan Berger, NAFCU President and CEO, announced the award winners at the 50th NAFCU Annual Conference and Solutions Expo.

Since their inception, the Innovation Awards have honored partners that consistently demonstrate their commitment to bringing new, unique, and valued products to the credit union market. An Innovation Award is the highest distinction offered to a NAFCU Services Preferred Partner.

The 2017 award-winning solutions are:

DDJ Myers for the Transformative Change Model (TCM)

DDJ Myers developed TCM to facilitate change with board members to strategically add the value required for a high-performing board. The changing board phenomena necessitated a new mindset that modeled the change credit union boards wanted.

Q2 for Q2 SMART

Q2 SMART is a behavior-driven recommendation engine. Real growth in an age of digital growth means better understanding and engagement with members to deliver the right products at the right time. Q2 SMART helps FI marketers target banner ads based on user behavior, and easily manage multiple customized promotional campaigns in online banking.

Vantiv for OmniShield

Card fraud in the U.S. is a $7.5 billion a year problem and is forecasted to reach $9 billion by 2020. Vantiv’s OmniShield solution manages and mitigates card fraud. While the average U.S. debit card portfolio averages 12.53 basis points in gross fraud losses, credit unions protected by OmniShield average 7.34 basis points, a 41% reduction.

“Each year our partners exhibit extraordinary creativity and commitment to solve challenges specific to credit unions,” said NAFCU Services President, Randy Salser. “These innovative solutions provide credit unions with tools to better serve their members, which in turn elevates our industry. We are very grateful to all of the 13 finalists, and congratulate these three winners for their service to credit unions.”

The winners were chosen by a committee of judges who evaluated the solutions based on the degree of innovation and the impact on credit union success. The 2017 judges were: Adele Glenn, Emerging Channels Innovation Architect for Credit Human, a Federal Credit Union; Steven W. Gorrie, CPA, Chief Financial Officer of State Farm Federal Credit Union; Mike Lawson, Creator and Host of CUbroadcast; Jim Pack, Senior Vice President, Chief Member Service Officer for Coastal Federal Credit Union; and Randy Smith, Co-founder and Publisher of

About NAFCU Services

As part of the National Association of Federally-Insured Credit Unions, NAFCU Services provides funding, educational content, and a portfolio of trusted and vetted Preferred Partners who serve credit unions across the country. Our team of partners deliver groundbreaking ideas and next-gen solutions that enable credit unions to compete, change the status quo, and grow their institutions. For more information, visit our website and follow us on Twitter and LinkedIn.


Paul Timm
Vice President, Marketing
NAFCU Services Corporation

NAFCU Services Corporation
3138 10th St. North | Arlington, VA  | 22201-2149  | Direct: 703-842-2800

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