nCino adds credit union customers as member business lending remains high

Credit unions relying on automation in the cloud to create efficiencies, drive small business lending growth

WILMINGTON, NC (March 3, 2015) — nCino, the leader in secure, cloud-based operating solutions to the financial services industry, today announced four new credit union customers.

The credit unions, EECU Credit Union, Firstmark Credit Union, First Community Credit Union and United Heritage Credit Union, are part of the Texas Business Lenders Group LLC (TBLG) Credit Union Service Organization (CUSO). Operated out of Fort Worth, Texas, the CUSO’s primary purpose is serving the commercial and business lending needs of business owners by safely facilitating the business loan needs and requests of credit unions’ membership. nCino’s Bank Operating System will provide these institutions automated workflow and decisioning efficiencies in their member business lending and servicing.

The CUSO needed a way to seamlessly link with business partners, enabling it to deliver a first-class business lending and business services product to a wide base of members across the state. In addition, having a way to access the various tools utilized between the CUSO and credit unions to ensure safety and soundness in the delivery of MBL underwriting, documentation and compliance products was essential. nCino’s Bank Operating System will give the CUSO and its member credit unions a single platform that ties together loan origination, underwriting, document management, member relationship management and portfolio administration.

Robert Campbell, president and CEO of TBLG, said, “We are excited about nCino’s ability to improve our credit unions’ relationship management with their business members, as well as serve the broader banking needs of those business members’ employees. The capability to better manage our member base information, view various components of demographic and product data, and have a strong grasp on the member’s true needs will be a competitive improvement for our credit unions.”

The $1 billion Houston-based First Community Credit Union provides loans for multiple business needs, whether it be growth, real estate or equipment and inventory purchases. Mario Goncalves, Vice President of Commercial Lending, looks forward to the nCino platform being deployed. “Many of our current processes with TBLG are manual. Since nCino’s technology centrally houses all forms, financial statements and other documents needed for loan transactions in one secure place, we are gaining expanded accessibility to this information for any party involved in the loan process. Automating the transfer of these documents will also enable our staff to easily track and process loans, providing more clarity into each loan’s movement and enhancing the overall borrower experience,” stated Goncalves.

nCino’s platform will enable increased communication and integration of information between partner credit unions and the CUSO, improving their ability to significantly reduce the time between a member’s loan application at the branch and execution of documents at closing. Additionally, the credit unions will have a more holistic view of their members’ various loans and deposit products and, subsequently, an improved ability to anticipate and serve the actual needs of their business member relationships rather than a one-size-fits-all product approach.

“When both the CUSO and its member credit unions have strong communication and efficient processes, loans simply get into the hands of members more quickly,” said Pierre Naudé, CEO, nCino. “Our Bank Operating System will simplify TBLG’s credit unions’ member business lending programs as well as give them added flexibility and responsiveness to MBL requests from the small business owners for which they serve.”

About nCino

Wilmington, N.C.-based nCino, Inc. is the leader in cloud-based bank operating solutions to the financial services industry. Through its flagship Bank Operating System solution, nCino leverages the power of the Salesforce Platform to provide financial institutions with superior transparency and clarity into their existing loan production pipelines, portfolios and operating efficiencies across all business lines, resulting in increased profitability, productivity gains and regulatory compliance. 

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