New high-tech, high-touch branch gives Northwest Federal members more options for service and convenience
HERNDON, VA (December 18, 2014) — Northwest Federal Credit Union’s newest branch is set to open in late-January – a member-centric site designed to deliver a high-tech, high-touch user experience.
With an opening date slated for Jan. 31, the new Village Center branch is located at 2545 Centreville Road in Herndon. It is Northwest Federal’s first “high-tech” branch, and will feature state-of-the-art equipment and interactive displays, including:
- The Discovery Zone featuring videos and digital brochures, and a tablet check-out center;
- A WI-FI Bar and hotspot with charging station, Wi-Fi access and boards with news and weather; and
- A product and services wall, where members discover the latest events, promotions, and current savings and loan rates.
In the next few weeks, Northwest Federal will send members an announcement of the new branch, as well as information on special events and promotions to mark the grand opening. The Credit Union will also offer $25 for all new members and those who refer new members.
The Credit Union selected the Village Center site to enhance service with more in-person banking options for members in Northern Virginia, explained Chris McDonald, president/CEO of Northwest Federal.
“While our online and mobile banking platforms are popular with many members, along with our extensive ATM network and numerous CU service centers, in-person banking options are still important,” said McDonald. “Given our continued growth throughout Northern Virginia, we decided to expand our branch network to offer members more choice and convenience for their financial needs.”
The new branch will be Northwest Federal’s seventh location. Currently, the Credit Union serves more than 125,000 members at branch locations in Chantilly, Gainesville, Herndon, Leesburg, Manassas and Vienna. For more information, visit www.nwfcu.org.
About Northwest Federal Credit Union
Northwest Federal Credit Union is a full-service financial institution ranking among the largest credit unions in Virginia and in the top 50 credit unions in the nation. Established in 1947 and headquartered in Herndon, Va., Northwest Federal is dedicated to providing financial services and education to its members and the community. The Credit Union currently serves more than 160,000 members and has assets in excess of $2.6 billion. For more information, visit www.nwfcu.org.