Press
New social financial platform PayForward contracts customer self-service to Enacomm
Enacomm’s next-generation IVR and advanced analytics to help PayForward create intelligent interactions with members
TULSA, OK (February 19, 2015) — Enacomm, Inc., a leading provider of intelligent customer interactions technology, today announced that it will host a customer self-service solution for PayForward, a new social financial platform that allows members to connect and turn corporate rebates into community resources to support local schools, teams, nonprofits and personal causes via the PayForward™ Prepaid Visa® Debit Card. PayForward will utilize Enacomm’s advanced analytics and next-generation Interactive Voice Response (IVR) technology to enhance customer interactions.
“PayForward is dedicated to helping members easily find our corporate partners and their up-to-date account information no matter where they are,” said Steve Sullivan, Vice President of Customer Experience for PayForward. “Personalized, intelligent voice interactions enabled by Enacomm perfectly complement the convenience of PayForward’s website and mobile app.”
PayForward will employ Enacomm’s Engage™, which allows PayForward to maximize and manage the IVR system. Engage extends the capabilities of IVR systems in key areas including management, reporting, data integration and analytics.
“PayForward’s innovative concept couldn’t be timelier, as more and more people embrace the importance of elevating the social good,” commented Enacomm CEO Michael Boukadakis. “Enacomm is excited to help PayForward meet the customer service needs of its growing base of members who understand the ‘big picture’ and are taking advantage of PayForward’s prepaid card to translate their everyday financial transactions into relevant benefits for their communities.”
In addition to enhancing the customer experience, Enacomm’s self and assisted-service solutions—delivered as hosted, on-premise, or on-demand services through the cloud—help organizations cut costs. The average assisted-service call costs an organization about $2.50, nearly 20 times as much as the average self-service call.
To learn more about the personalized, multimodal customer self-service and assisted-service solutions that Enacomm develops based on each organization’s needs, visit www.enacomm.net.
About Enacomm
Enacomm is a leading provider of innovative, interactive and intelligent customer self-service and assisted-service solutions. A frontrunner in interactive voice response (IVR) technology, Enacomm solutions are delivered as hosted services or on-demand through the cloud. The company’s customer base is made up of Fortune 50 to Fortune 2000 companies concentrated in the Financial/Credit Union, Prepaid/Cash Card, Health Care and Utilities industries. Utilizing web, mobile, SMS texts, email, voice and other communication technology channels, Enacomm helps organizations provide customers with a superior, multi-modal self-service experience. Enacomm processes more than 1,000,000 voice calls, SMS texts, emails and automated data transactions every day. To learn more, go to www.enacomm.net.
About PayForward
PayForward is a new social financial platform that dramatically changes the way people shop, save and fund their life’s priorities. It’s free to join and members earn instant rebates just for shopping at PayForward merchant partners, including restaurants, retail stores, grocers, gas stations, auto supply, dry cleaners and so much more. Then, those rebates can be allocated to any cause the member wants – whether it be a personal cause (such as new uniforms for a kids hockey team), a school classroom that needs supplies, a favorite charity or even a family vacation. The PayForward social platform lets members connect their causes to family, friends and the community, so everyone can save, share and support their causes together. For more information, visit www.payforward.com.