Newest client becomes CUSO’s largest

GRAND RAPIDS, MI (April 15th, 2014) —  For Xtend, Inc., the Grand Rapids, Michigan-based multi-owned cooperative CUSO, its newest client has become its largest.  Indiana-based Notre Dame FCU (57,000 members; $464M in assets) began utilizing the CUSO’s call center, e-communication and compliance monitoring services in conjunction with its April 1st core data processing conversion.  NDFCU migrated to the CU*BASE® data processing suite from CU*Answers, Inc.

“When NDFCU began talking to our partners at CU*Answers about a core change, they were also very interested in discussing the various shared resources solutions that Xtend could bring to the table that leveraged CUBASE®,” said Xtend President Scott Collins.  “When they completed their due diligence and selected CU*Answers, we worked closely with NDFCU to develop an effective post-conversion support solution that leveraged both our teams.  Following several site visits and solid planning by both teams, I think that each of us was anxious for April to get here.”

According to Collins, NDFCU is utilizing Xtend’s inbound and outbound call center support, as well as compliance monitoring and electronic member communication services.  The CUSO’s back office support team is also engaged for up to ninety (90) days to help provide core best practices.

About Xtend (
Xtend, Inc. is a 100% credit union-owned CUSO formed in 2002 with headquarters in Grand Rapids, Michigan.  Xtend provides a wide array of managerial, operational, marketing, technical planning and consulting services for credit unions of all sizes.  In short, Xtend is an aggregation point for shared resources that allows credit unions to deliver products and services more cost-effectively.  Their strategic offerings include bookkeeping services, member contact services, back-office mortgage services, partnered liquidity opportunities, shared branching, compliance monitoring, and insurance services.  Xtend provides services for over 180 credit unions representing more than 925,000 members and $9.2B in assets.  The CUSO is currently owned by 75 credit union partners

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