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PSCU expands enhanced fraud services offering

Fraud-fighting tool now includes new service level option

ST. PETERSBURG, FL (November 28, 2022) — PSCU, the nation’s premier payments credit union service organization (CUSO), has announced it is expanding its Enhanced Fraud Services offering, enabling credit unions to choose which service level option best fits their fraud and risk mitigation needs.

Launched in 2020, PSCU’s Enhanced Fraud Services addresses fraud concerns for credit unions with unique characteristics in their membership portfolio that require a customized approach. It helps credit unions improve the likelihood of spotting fraud by analyzing a financial institution’s catalog of fraud events, and then builds a personalized fraud event response plan to be deployed in conjunction with PSCU’s global fraud fighting rules. The offering now comes in two service levels: Consulting and Monitoring.

“Since its introduction nearly three years ago, Enhanced Fraud Services has provided more than 30 credit unions with significant operational efficiencies, heightened detection rates, increased interchange revenue, and an improved member experience,” said Jack Lynch, Chief Risk Officer and President, TriVerity at PSCU. “We are extremely pleased with the success our credit unions have seen thus far and look forward to helping even more credit unions reach and exceed their fraud-fighting goals through our newest offering.”

Enhanced Fraud Services Monitoring provides financial institutions with select features from the full offering, assigning a risk program specialist to the credit union to provide an elevated level of monitoring and guidance without the cost of hiring additional credit union staff. The dedicated risk program specialist helps the credit union keep a pulse on fraud risk and trends, provide rule performance reviews and deploy custom strategy sets, ultimately resulting in an enhanced experience for the financial institution and its members.

PSCU employs a data lake approach to combat fraud, utilizing a number of technologies and best practices to block fraud at the point of sale, in the contact center and online, among other channels. This includes PSCU’s proprietary Linked Analysis, developed by PSCU’s in-house fraud experts to prevent fraud before it happens by leveraging cross-network analytics. Linked Analysis enables PSCU to link events through artificial intelligence (AI) across different platforms, individuals across different institutions, merchants across any card and all of these points to each other – creating a 360-degree view of a member. Over the past year, the CUSO stopped over $500 million in potential fraud for its Owner credit unions and their members.


About PSCU

PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America. PSCU/Co-op Solutions leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visitpscu.com and coop.org.

Contacts

Bill Prichard, APR, Director, Public Relations
PSCU/Co-op Solutions
(909) 532-9416 or Bill.Prichard@coop.org

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