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PSCU partners with Mercator Advisory Group to publish digital account opening white paper

ST. PETERSBURG, FL (November 21, 2022)PSCU, the nation’s premier payments credit union service organization (CUSO), and Mercator Advisory Group, a trusted research and advisory firm that serves the global payments industry, have announced the release of a new white paper. “Digital Account Opening: Keys to Success in Credit Union Lending” details the importance of digital onboarding options like account opening for credit union member retention and acquisition.

“Today’s consumers expect immediacy in all aspects of their lives, including from their financial services provider. Meeting this demand by providing a digital-first credit card application process is critical for credit unions, as account opening meets the member at the beginning of the card relationship and sets the stage for future account access,” said Scott P. Young, managing vice president, Emerging Services at PSCU.

The 2021 Consumer Credit Market Report published by the Consumer Financial Protection Agency (CFPB) found more than 50% of credit card applications came from mobile devices in 2020, a metric that continues to rise. Credit unions should consider this trend when developing their account acquisition strategies.

“Historically, the credit application process was manual. While it worked well, it was time-consuming and often left underwriters to contend with shifts in volume brought on by seasonal demand or other factors,” said Brian Riley, director of Credit with Mercator. “Aligning with a digital onboarding solution will help future-proof credit unions. Rapid integration will help activate the member quickly and put them in touch with a wide array of credit union features, including a better linkage to the credit union’s mission and its complete product set and online presence.”

The white paper highlights key aspects of digital account opening, including:

  • Why digital engagement is an essential strategy for credit unions
  • The business case for digital acquisition
  • How a digital acquisition solution can improve the user experience and application flow
  • Key considerations and best practices for developing a digital application process

To make it easier for its Owner credit unions to implement a digital-first credit card application, PSCU has partnered with Amount, a fintech focused on next-generation digital account opening and lending solutions for some of today’s larger financial institutions. Through this partnership, PSCU and Amount will provide credit unions with digital loan origination technology through an innovative platform that delivers the digital experience members expect. With Amount’s data automation and advanced identity verification technology, consumers can quickly and easily apply for credit cards from anywhere and be approved instantly. Additionally, consumers who are not yet credit union members will have the ability to apply for membership as a part of the credit card application process.

Click here to download “Digital Account Opening: Keys to Success in Credit Union Lending.”


About PSCU

PSCU/Co-op Solutions is the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider. With over four decades of industry experience and a commitment to service excellence and innovation, the company serves more than 4,000 financial institutions throughout North America. PSCU/Co-op Solutions leverages its expertise and resources on behalf of credit unions and their members, offering an end-to-end product portfolio that includes payment processing, fraud and risk management, data and analytics, digital banking, instant payments, strategic consulting, collections, ATM and POS networks, shared branching and 24/7/365 member support via its contact centers. For more information, visitpscu.com and coop.org.

Contacts

Bill Prichard, APR, Director, Public Relations
PSCU/Co-op Solutions
(909) 532-9416 or Bill.Prichard@coop.org

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