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Reimagining the branch, the workforce and being the change

“So much has changed in our expectations of work and being in an office,” said Bill Cheney, President/CEO at SchoolsFirst Federal Credit Union when speaking with Susan Mitchell, CEO of Mitchell, Stankovic & Associates and Founder of the Underground. “Even with our branch traffic at the same levels pre-pandemic, we will have to be more flexible. We will need to be the change.”

Ideas into Action to be a pillar in your community:

• Listen to the Member
o Members will tell you what they need, and you need, to survive. Open channels. Create advisory board groups. Understand your full membership.
• Be the Change
o The world is disrupted. Be the change rather than leading through the change. There’s never been a better time to be a credit union.

Watch the Bill’s Full Underground Chat

Watch the Underground Collision: Blinding Flash of the Obvious with Bill Cheney and 17 other industry throught leaders discussing the divide, human wellbeing and how credit unions can be a disruptor for good.

Save the date for the Underground Collision: We Are the World, July 13, 2021. Register today!

Mitchell Stankovic and Associates