Reimagining the branch, the workforce and being the change

BOULDER CITY, NV (March 23, 2021)

“So much has changed in our expectations of work and being in an office,” said Bill Cheney, President/CEO at SchoolsFirst Federal Credit Union when speaking with Susan Mitchell, CEO of Mitchell, Stankovic & Associates and Founder of the Underground. “Even with our branch traffic at the same levels pre-pandemic, we will have to be more flexible. We will need to be the change.”

Ideas into Action to be a pillar in your community:

• Listen to the Member
o Members will tell you what they need, and you need, to survive. Open channels. Create advisory board groups. Understand your full membership.
• Be the Change
o The world is disrupted. Be the change rather than leading through the change. There’s never been a better time to be a credit union.

Watch the Bill’s Full Underground Chat

Watch the Underground Collision: Blinding Flash of the Obvious with Bill Cheney and 17 other industry throught leaders discussing the divide, human wellbeing and how credit unions can be a disruptor for good.

Save the date for the Underground Collision: We Are the World, July 13, 2021. Register today!

About Mitchell Stankovic and Associates

Located in Boulder City, Nevada, Mitchell, Stankovic & Associates (MSA) mission is to stand up for issues that will make a difference to a diverse world of people, the bottom line for credit unions and change member lives globally. Clients glow when asked about MSA because they know what a partnership truly means – working together to achieve financial democracy. Led by CEO Susan Mitchell, MSA believes that credit unions have a social purpose, and its consulting services emphasize doing the right thing as good business, garnering sustainable growth and relevance within the market. From CEO Leadership Transitions to Strategic Planning to Modernizing Board Governance, MSA consulting practice has 25-year clients who have become champions to encourage new clients from all over the world. Serial entrepreneurs, MSA consultants have founded industry initiatives like the Underground Movement, Global Women’s Leadership Network, CU Pride, HRD Network and they volunteer on governing bodies of Worldwide Foundation and Credit Union DEI Collective. Follow MSA and the Underground on: Website Facebook LinkedIn Twitter


Zach Christensen

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