Retreat Capital Adds New Hires to Support Growing Business

Servicers’ concerns over increased regulatory and compliance are fueling demand for company’s component servicing, risk mitigation and servicing expertise 

November 6, 2012 – Irvine, California Retreat Capital Management, a provider of advisory services and component servicing to the mortgage servicing industry, has increased its employee base by 241 percent in 2012. The rapidly changing face of mortgage servicing is driving greater demand for Retreat’s services, according to Arvin Wijay, the company’s CEO.

“The new regulations and new capital standards governing mortgage companies demand a thorough risk management process and comprehensive quality assurance standards,” says Wijay. “All too often, servicers are unprepared to develop those standards, which puts them at compliance risk. Retreat ensures that mortgage servicers remain compliant with guidelines and regulations, while making sure their business processes are efficient and cost-effective.”

Retreat provides consulting and project management services to the mortgage servicing industry. In addition to its advisory services that focus on risk management, loss mitigation and reduction of loss severity, it provides component servicing. The company, which leverages a global workforce, provides its clients the choice of either onshore or offshore outsourcing, and customizes its single-stop solutions to address each client’s unique needs. Retreat specializes in all aspects of loan servicing, including modifications, borrower outreach, business controls, and foreclosures. It also provides full quality assurance services including review and rebuttal processing.

The company’s substantial boost in staff includes four key executive appointments in 2012. These four executives follow the appointment of Louis Casari, who joined the company as senior vice president in 2011.

Joe Healan was appointed executive vice president and chief operating officer of Retreat earlier this year. Healan brings 25 years of in-depth operational, servicing, and risk management experience to the company. Healan has extensive experience in the implementation and management of U.S. Treasury and GSE programs. Healan most recently served as chief operating officer for Saxon Mortgage, a wholly owned subsidiary of Morgan Stanley, where he oversaw the HAMP implementation. Healan was also responsible for servicing and loss mitigation for the Morgan Stanley private bank, including relationship management. Previously, Healan served in senior executive positions with Washington Mutual and PNC Mortgage.

Loren Morris has been named senior vice president, general counsel, and chief compliance officer of Retreat. Morris brings a unique combination of in-house general counsel and executive level operating experience to Retreat.  An attorney, Morris has over 25 years of financial services, mortgage banking, servicing and secondary market experience, including legal, compliance, operational risk management, strategic transactions, industry relations and commercial workouts. Morris has been actively engaged in the U.S. Treasury Department’s Making Home Affordable Program (MHA) since its inception.  Most recently, Morris served as a senior vice president at Bank of America, where he led an initiative that improved the MHA Service Assessment rating.  Morris has held senior management positions with Goldman Sachs, HSBC, and HSBC Mortgage Services.

Richard Romero has been appointed senior vice president with Retreat.  Romero has 28 years of financial services industry experience in internal audit, operations and compliance.  Previously, Romero served as executive director of Morgan Stanley’s internal audit group. He also was the director of internal audit and quality control for Accredited Home Lenders. As vice president at GreenPoint Bank, Romero redesigned an existing line management control function to effectively match and employ GreenPoint’s audit structure and methodology.  Romero served as a vice president for 11 years at Bank of America in the corporate audit, operations and compliance groups.  He has been a certified fraud examiner (CFE) since 1993.

Ronald W. Marcantano, a seasoned executive with over 40 years’ experience in financial services, has been named senior vice president of Retreat. Previously, Marcantano headed up RWM Consulting, where his clients included Bank of America, Fannie Mae, Vericrest Financial, and Saxon Mortgage Servicing.  Marcantano held senior positions at GE Capital in mortgage services, small business finance, and commercial finance. He is widely recognized as an expert in the HAMP program, able to clarify the program from both servicer and U.S. Treasury perspectives. He was instrumental in the development of Saxon Mortgage Servicing’s HAMP program, managing a special team that cleared trial modifications resulting in inventory reduction of over 90 percent.

“These four key executives will help Retreat address the tremendous growth we’ve experienced and the continued growth we anticipate for the remainder of 2012 and into 2013,” said Wijay. “Today’s servicers often do not have the time and resources to stay fully abreast of new guidelines and regulations, or to keep all staff thoroughly and properly trained. They’re hungry for experts with track records they can rely on. We’ve found that the high level of expertise our executives bring to the table to be a huge differentiator for us in the industry.”

About Retreat
Founded in 2008, Retreat provides high level project management and consulting services to the mortgage industry, as well as component servicing. The company’s core competency is providing clients with end-to-end process improvement in all aspects of mortgage banking and servicing-related activities. Retreat specializes in loss mitigation and default management for companies off all sizes, and is certified by the GSEs. Retreat is headquartered in Irvine, CA, with offices in Irving, TX. It is a subsidiary of Allsec Technologies. For more information, please visit

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