Press
Round-the-Clock Call Center Service now Available from Credit Union Card Center Partnership with AnyHour Solutions Enhances Service to Clients
INDIANAPOLIS – Servicecorp’s Credit Union Card Center (CUCC) is now offering 24/7 call center support for credit union clients every day of the year except Thanksgiving, Christmas and New Year’s Day. This is possible thanks to extended office hours and a new partnership with AnyHour Solutions, an Illinois-based call center operation which works exclusively with credit unions.
“We know that credit cardholders lead busy lives and often need assistance after normal working hours or when they are traveling.” said Servicecorp Chief Operating Officer Diana Arnold. “We hope that this enhancement to our services will improve member satisfaction. Our goal is that credit cardholders will receive the same support they have experienced from CUCC in the past, and we will work closely with AnyHour Solutions to insure we are meeting members’ needs going forward.”
“We are very excited at AnyHour Solutions to be partnering with CUCC by taking their after-hours cardholder calls,” said Steven Holmes, VP Strategic Development. “This credit card service falls in line well with the various call center services we’ve been providing the credit union community since 1994 and expands our overall service offering. We feel fortunate to have a company as well-respected and professional as CUCC join our growing client list and look forward to serving CUCC credit union cardholders.”
About Servicecorp:
A subsidiary of the Indiana Credit Union League, ICUL Servicecorp is a credit union-owned cooperative organization that networks the collective business volume of credit unions, allowing them to offer more services—at lower costs—than they could offer on their own. In addition to credit and debit cards offered through CUCC, Servicecorp offers prepaid gift, and general purpose reloadable cards, shared branching, insurance and financial services and many other products and services that are delivered through credit unions.
About AnyHour Solutions:
AnyHour Solutions is a highly flexible, adaptable provider of comprehensive, 24/7 contact center services for credit unions via AnyHour MSR and AnyHour Loan-By-Phone Services. AnyHour Solutions helps credit union partners enhance services to members, increase loan volume, and reduce operating expenses. AnyHour Solutions has been providing contact center services to credit unions for almost 20 years, longer than any other company. The company also offers online loan application functionality as well as a full suite of mortgage processing services for credit unions.