Royal Credit Union and LemonadeLXP recognized for providing innovative learning experience

EAU CLAIRE, WI (January 18, 2022) — Royal Credit Union (Royal) and LemonadeLXP, a learning experience and digital adoption platform for financial institutions, have won Gold in the Best Advance in Emerging Learning Technology category at the 2021 Brandon Hall Group Excellence in Technology Awards. The Excellence Awards recognize the best organizations that have successfully deployed programs, strategies, and tools that have achieved measurable results.

Royal team members are currently using LemonadeLXP for both classroom instruction and to deliver training within the flow of work.  The implementation of the program has led to an average knowledge increase of 35% amongst staff.

“LemonadeLXP provides a game-based platform that makes highly effective and engaging microlearning possible. The training delivered through Lemonade has increased our team members’ knowledge and skills, resulting in better service to our Members,” shared Tessa Maki, Training Solutions Specialist at Royal Credit Union. “Between the ease of content creation and the fact that we receive requests for more training on a regular basis, we’re pretty much living every training department’s dream.”

The Brandon Hall Group isn’t the only organization to recently recognize the success of Royal’s partnership with LemonadeLXP. In November, Royal was a finalist in Human Capital Innovation category at the BAI Global Innovation Awards, an awards program that celebrates new and innovative solutions in the financial services industry worldwide. Royal also received the CUNA ELLy Merit Award in eLearning at the Credit Union National Association Experience Learning Live! conference held in December. The CUNA ELLy Awards recognize and honor credit union staff who develop unique initiatives to drive progress in the credit union movement.

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About Royal Credit Union

Royal Credit Union is a federally insured credit union proudly serving over 285,000 Members in Minnesota and Wisconsin. Royal is driven by a core ideology built on a strong purpose and values. You can open an account or apply for a low-rate loan at Royal Credit Union if you live or work in 26 counties in western Wisconsin or 16 counties in Minnesota. Counties served in Wisconsin include Adams, Ashland, Bayfield, Barron, Buffalo, Burnett, Chippewa, Clark, Douglas, Dunn, Eau Claire, Jackson, Lincoln, Marathon, Pepin, Pierce, Polk, Portage, Price, Rusk, Sawyer, St. Croix, Taylor, Trempealeau, Washburn, and Wood. Counties served in Minnesota include Anoka, Carver, Chisago, Dakota, Goodhue, Hennepin, Isanti, Olmsted, Pine, Ramsey, Scott, Sherburne, Wabasha, Washington, Winona and Wright. A complete list of Member eligibility requirements is available on the Royal Credit Union website. To learn more about Royal, visit rcu.org or call 800-341-9911.

About LemonadeLXP

LemonadeLXP is an award-winning learning experience and digital adoption platform for financial institutions.

The learning experience platform combines game-based learning, technology walkthroughs, role-play scenarios, and social learning to upskill remote and on-site employees faster.

The digital adoption platform, Digital Academy, supports frontline staff and customers/members as they migrate to digital channels. Digital Academy allows financial institutions to quickly author a branded, searchable, WCAG AA-compliant online hub with technology walkthroughs, app simulations, loan application guides, and videos — no developers needed.

For more information, visit us at lemonadelxp.com or contact us at hello@lemonadelxp.com. You can also follow us on Twitter, Facebook, and Linkedin.

Contacts

HOLLY HERMANSON

Community Engagement Coordinator

Royal Credit Union

200 Riverfront Terrace

Eau Claire, WI 54703

715-833-8112 (office)

715-563-6711 (mobile)

www.rcu.org