SECU branches transitioning to drive-thru only service for member and employee safety
RALEIGH, NC (March 19, 2020) — Effective Thursday, March 19th, State Employees’ Credit Union (SECU) branches statewide will temporarily transition to drive-thru only for the majority of its services to reduce the possibilities of transmission of the coronavirus to members, their families and SECU employees. Members who need to access safe deposit boxes, drop off tax return information, or inquire about a loan should call the branch to schedule an appointment. While SECU is closing branch lobby access for branches with a drive-thru to help protect the community, SECU remains open for business to make loans, take deposits and provide other financial services to its members during this time of uncertainty.
From applying for a loan to depositing a check, members can conduct most SECU business via other service channels that do not require a visit to the branch. We ask members to please utilize these channels, which include online Member Access through the SECU website, www.ncsecu.org; the SECU Mobile App, available for download from the Apple App and Google Play stores; 24-7 Member Services Support via phone at 1-888-732-8562; ASK-SECU Voice Response services at 1-800-275-7328; and over 1,100 CashPoints® ATMs located across North Carolina through which you can obtain cash, deposit checks, transfer money between accounts and receive other services.
“Our highest priority continues to be the health and well-being of our members, their families, our staff and the citizens of our state,” said SECU President/CEO Mike Lord. “By temporarily limiting branch access, we reduce the risk for virus exposure and remain available to meet the financial needs of our members.”
Mr. Lord continued, “Through decades of conservative investing and capital planning, SECU is well positioned to meet your financial needs during this event. Your Credit Union is here to help you and your family through this difficult time.”
About SECU and the SECU Foundation
A not-for-profit financial cooperative owned by its members, and federally insured by the National Credit Union Administration (NCUA), SECU has been providing employees of the state of North Carolina and their families with consumer financial services for over 85 years. SECU is the second largest credit union in the United States with $50 billion in assets. It serves over 2.7 million members through 274 branch offices, over 1,100 ATMs, Member Services Support via phone, www.ncsecu.org, and a Mobile App. The SECU Foundation, a 501(c)(3) charitable organization funded by the contributions of SECU members, promotes local community development in North Carolina primarily through high-impact projects in the areas of housing, education, healthcare, and human services. Since 2004, SECU Foundation has made a collective financial commitment of over $235 million for initiatives to benefit North Carolinians statewide.
World Council has implemented 300+ technical assistance programs in 90 countries. Worldwide, 86,451 credit unions in 118 countries serve 375 million people. Learn more about World Council's impact around the world at www.woccu.org.