SECU Contact Centers put North Carolinians back to work!
RALEIGH, NC – State Employees’ Credit Union (SECU) is helping get North Carolinians back to work with the expansion of Contact Centers to rural areas of the State. For SECU members, the move maximizes usage of the existing facilities and equipment of their not-for-profit cooperative, while helping to mitigate costs associated with developing and operating separate contact center facilities. The on-shoring concept is focused on bringing jobs to areas of North Carolina experiencing high unemployment. As one of the top 50 employers in the State, SECU currently employs over 4,500 staff members and has locations in all 100 North Carolina counties.
Operating on a 24/7 basis, SECU Contact Centers are now equipped with Unified Communications technology to seamlessly answer member calls in multiple areas of the State. This technology, combined with 248 branch locations, allows the Credit Union to offer Contact Center positions in not only six urban areas of North Carolina, but also ten high-unemployment rural areas, where job creation is making a positive impact. Take for instance, the impact being made in Robbinsville, NC, located in Graham County where the main industry is tourism and seasonal jobs. SECU’s Robbinsville Branch Vice President Donnie Stiles, comments, “Graham County has a high unemployment rate of 18.5%. With several new Contact Center jobs coming to our branch, SECU is able to get local people in our community back to work, which will help cultivate the economy in our hard hit area. Being able to replicate this process in 10 additional rural areas of North Carolina further demonstrates SECU’s desire to help the job market and the citizens of our great State!”
A not-for-profit financial cooperative owned by its members, SECU has been providing employees of the State of North Carolina and their families with consumer financial services for 75 years. With 1.8 million members, SECU provides services through 248 branch offices, 1,100 ATMs, 24/7 Contact Centers and a website, www.ncsecu.org.