“Spirit of CU*Answers” award goes to TruChoice Federal Credit Union

GRAND RAPIDS, MI (June 25, 2019) — CU*Answers recognized TruChoice Federal Credit Union as the winner of its 9th annual “Spirit of CU*Answers” award. Ken Acker, CEO of TruChoice FCU, accepted the award at the CU*Answers 2019 Leadership Conference on June 19th, 2019, at the JW Marriott in Grand Rapids, Michigan. TruChoice FCU was selected for this award based on how the credit union, who converted to the CU*BASE® core processing platform earlier this year, has really hit the ground running with adoption of CU*BASE tools.

As he presented the award to TruChoice FCU CEO Ken Acker, CU*Answers CEO Karnes said, “even before TruChoice was finished with their conversion to CU*BASE, they started adding their voice to the cooperative by working with us to champion two major software enhancements.” These projects, both of which are intended to add new functionality for members using the It’s Me 247 suite of online and mobile banking tools, will be implemented for all credit unions in the network over the coming months.

The Spirit of CU*Answers award, established in 2011, recognizes a client credit union for excellence in a variety of areas. In the past the award has also allowed the CUSO to recognize credit unions who have strong volunteer programs, who’ve demonstrated particularly strong execution and performance or a high level of adoption of CU*Answers tools, who show innovative examples of collaboration and cooperation, who have found new ways to demonstrate commitment to the 7 Cooperative Principles, or who’ve started new businesses in the network.

About CU*Answers

CU*Answers offers expertise in implementing technical solutions to operational needs, and is a leader in helping credit unions form strategic alliances and partnerships. CU*Answers provides a wide variety of services for credit unions including its flagship CU*BASE® processing system (online and in-house) and Internet development services featuring It’s Me 247 online and mobile banking. Additional services include web development, network design and security, and image check processing. Founded in 1970, CU*Answers is a 100% credit union-owned cooperative CUSO providing services to credit unions representing over 2 million members and $26 billion in credit union assets. For more information, visit


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