Press
SSFCU wins Contact Center Of The Year, along with three other awards, during Annual PTMA Competition
SAN ANTONIO, TX (August 4, 2014) — Security Service Federal Credit Union (SSFCU) has been recognized as Contact Center of the Year in the 2014 Professional Teleservices Management Association (PTMA) South Texas Excellence Awards. This is the second year SSFCU has received this award, having previously been recognized in 2001. This year, SSFCU also won awards for Best Use of Technology and Best Use of the Voice of the Customer. In addition, SSFCU’s vice president, Tracy Queeman-Wilson, was recognized as Contact Center Leader of the Year. The annual competition recognizes service excellence and best practices in contact centers throughout South Texas.
Winning four out of five awards, SSFCU was selected through an evaluation process that included a rigorous application followed by on-site visits and presentations before a panel of judges.
“We are so proud of our team and for PTMA’s recognition of their consistent dedication to our members,” said Chris Allen, senior vice president. “These awards are a testament to our employee’s hard work and commitment to our vision to become America’s Best Credit Union.” SSFCU’s contact center is home to 223 employees in San Antonio and El Paso. Available to help 24/7/365 in both English and Spanish, SSFCU agents handle an average of 243,900 member inquiries a month with a goal of working as a one-stop resolution point of contact.
About Security Service Federal Credit Union
Security Service Federal Credit Union offers competitive, affordable financial products and services designed to meet the needs of its members. Headquartered in San Antonio, Texas, Security Service is an industry-leading financial institution with $8 billion in assets and 70 locations in Texas, Colorado and Utah. The credit union is among the top 10 credit unions in the nation. Security Service strives to be America’s best credit union and provides the true benefits of credit union membership with financial services of the highest quality and value. Learn more at www.ssfcu.org or call 1-800-52-SSFCU.
About PTMA
The Professional Teleservice Management Association is a dues-based, not-for-profit organization focused on best practices in customer care. Members represent leading companies of all industries, committed to offering excellent customer service and a rewarding work environment. PTMA opens a world of best practices and networking opportunities members, corporate partners, and leaders in the community. (www.ptmasa.org)