Support EXP showcases power of transformational solutions with redesigned website

CENTERVILLE, OH (October 4, 2018) — For 20 years, Support EXP has helped banks and credit unions transform themselves into top U.S. award winners, including Forbes number one ranked credit union in the nation for customer satisfaction, and 7 other clients also rated “Best-in-State.”* Today, Support EXP is excited to share a transformation of its own, with the launch of its new corporate website at Visitors can explore how Support EXP’s Customer Experience (CX) Management solutions and Transformational CX Analytics help clients stand out from the crowd.

The new site features an intuitive design, improved navigation and dynamiccontent for enhancing CX and creating loyal customers for life.  It offers key information on all of Support EXP’s solutions:  Service & Sales CX™, its beyond mystery shopping program; Net Referral+ CX™, its advanced survey platform; Internal Service EX™, its peer-based employee surveyprogram; and Ratings & Reviews CX™, for live-streaming customer feedback.

“We are excited to tell our story with this launch and to showcase our transformational work,” said CEO Rhonda Sheets.  “Our new site lets visitors discover the true heroes of our story:our clients who have made the customer their top priority and have achieved incredible success.”

The website highlights some of these powerful client success stories, showing how Support EXP’s solutions are used to meet and exceed client goals. A handy Resources section has videos and articles on industry trends and the thought leadership of Support EXP’s CEO, Rhonda Sheets. Visitors can also see how Support EXP effects change around the world with its Global Outreach initiatives.

Support EXP’s website will be updated often with news of client successes, industry insight, corporate milestones, and major events.  Visitors are invited to start their own story of transformational success at

About Support EXP

Support EXP is the leading innovator in market research and actionable analytics in the financial industry. We’ve partnered with some of the nation’s most progressive credit unions since 1997, capturing nearly 1,000,000 service experiences from the live environment across all distribution channels. By applying Support EXP’s actionable, real-time analytics and proven integration strategies, our clients create a clear path of distinction throughout the customer experience, creating organizations of excellence.


Contact: Dennis Gilbert
800.444.5465 x152|

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