Texans Credit Union selects Symitar for a modern, fully supported core
Credit union shifts to an outsourced environment to focus on member experience
MONETT, MO (December 8, 2020) — Jack Henry & Associates, Inc.® (NASDAQ:JKHY) is a leading provider of technology solutions and payment processing services primarily for the financial services industry. Its Symitar® division today announced that Texans Credit Union has selected the Episys® core in Jack Henry’s private cloud environment.
The $1.7 billion-asset credit union decided to change core providers to improve its member services while increasing efficiencies. The credit union’s decision to outsource with Jack Henry was driven by the need to better align resources with their strategic goals. Between 7 to 12 staff members were needed to maintain its previous core. These personnel will now be able to focus on workflows and customization to ensure branch operations and processes are much more efficient. Plus, Jack Henry’s core will enable Texans to easily implement the third-party solutions of its choice.
David Frazier, president and CEO of Texans, said, “Jack Henry will provide our credit union with a strong foundation for better products and services; we look forward to making it our own through its open customization and integration tools. Having the support of a team that works hand-in-hand with our enhancements will better position us to meet the needs of our members and improve their banking experience. With the right technology and partner, we can fully focus on making our members’ financial lives easier and transactions more convenient. We now have the tools necessary to grow into the organization we want to become for our community.”
Texans’ new platform will make member service quicker, easier, and more intuitive for its front-end staff, equipping them to better meet the needs of members. Texans looks forward to unlocking the true capability of Jack Henry, such as leveraging proprietary data in both immediate ways and for future business intelligence and data-driven decisions. It all builds towards their goal of making more informed decisions when it comes to servicing their membership.
Shanon McLachlan, president of Symitar, commented, “Credit unions such as Texans recognize the importance of balancing technology with member experience. With our infrastructure and support, the credit union can customize its offerings based on their unique needs as well as those of their membership. We encourage our clients to implement the best technologies for their members and provide them with the modern platform necessary to do so with ease. Texans is a great example of a credit union that needs more independence and freedom to plan for its future, and it’s gaining that with Jack Henry.”
About Jack Henry & Associates Inc
Jack HenryTM (Nasdaq: JKHY) is a well-rounded financial technology company that strengthens connections between financial institutions and the people and businesses they serve. We are an S&P 500 company that prioritizes openness, collaboration, and user centricity – offering banks and credit unions a vibrant ecosystem of internally developed modern capabilities as well as the ability to integrate with leading fintechs. For more than 46 years, Jack Henry has provided technology solutions to enable clients to innovate faster, strategically differentiate, and successfully compete while serving the evolving needs of their accountholders. We empower approximately 8,000 clients with people-inspired innovation, personal service, and insight-driven solutions that help reduce the barriers to financial health. Additional information is available at www.jackhenry.com.
Symitar, a division of Jack Henry & Associates, Inc.®, is the leading provider of integrated computer systems for credit unions of all sizes. Symitar has been selected as the primary technology partner by more than 800 credit unions, serving as a single source for integrated, enterprise-wide automation and as a single point of contact and support. Additional information is available at www.symitar.com.