The Global Credit Union Podcast – Episode 37: Great IDEAS for Credit Union Digitalization in the Caribbean

MADISON, WI (May 16, 2024) — The COVID-19 pandemic caused many credit unions around the world to lose the face-to-face contact they had with members in their branches. That was especially difficult for credit unions without widespread digital capabilities, because those same members were then unable to process transactions virtually.

It was under those circumstances that led the Caribbean Confederation of Credit Unions (CCCU) to reach out for assistance from the National Credit Union Federation of Korea (NACUFOK), which has one of the most digitally forward credit union systems in the entire world. Their conversations led to a World Council of Credit Unions’ and Worldwide Foundation for Credit Unions’ Global Bridges engagement to have NACUFOK assist CCCU with digital growth, which has now come to life with Caribbean IDEAS.

CCCU General Manager Denise Garfield joins us on Episode 37 to discuss where they are starting with improving their digital capabilities, and why NACUFOK has been the perfect partner for them.

You can find past episodes of The Global Credit Union Podcast by clicking here. To suggest a topic or guest for a future episode, contact Greg Neumann, World Council Director of Communications, at

About World Council of Credit Unions

World Council of Credit Unions is the global trade association and development platform for credit unions. World Council promotes the sustainable development of credit unions and other financial cooperatives around the world to empower people through access to high quality and affordable financial services. World Council advocates on behalf of the global credit union system before international organizations and works with national governments to improve legislation and regulation. Its technical assistance programs introduce new tools and technologies to strengthen credit unions' financial performance and increase their outreach. World Council has implemented 300+ technical assistance programs in 90 countries. Worldwide, 82,758 credit unions in 97 countries serve 404 million people. Learn more about World Council's impact around the world at


Greg Neumann
Phone: +1 608-395-2048

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