United Federal Credit Union offers financial relief to members, community during COVID-19 pandemic

ST. JOSEPH, MI (March 26, 2020) — United Federal Credit Union (United) has launched a Member Assistance Program designed to provide financial relief to those impacted by the COVID-19 pandemic.

  • United’s Member Assistance Program includes:
    • Instalment Loans
    • Mortgages
    • Home Equity Loans and Lines of Credit
    • Credit Cards
  • No fees and increased eligibility for using Skip-a-Pay option on:
  • 90-day payment deferment on United education loans
  • No early penalty withdrawal fee for CDs (no withdrawal limit)
  • No $15 fee to pay a loan by phone

Members and non-Members alike are also encouraged to call United to discuss financial assistance options specific to their situation by calling (888) 982-1400 or by making a branch appointment.

“In good times and in bad, it is our responsibility to take care of our members,” said United President/CEO, Terry O’Rourke. “The ripple effects of COVID-19 are impacting the financial health of our members and our communities. That’s why we’ve launched the Member Assistance Program for those impacted by COVID-19. From loan payment skips and flexibility to fee waivers and share certificate fund access, Team United has our members’ backs.”

Because member and employee health and safety are a top priority, United has temporarily adjusted branch access at all locations. Drive-thru lanes and ATMs will be the primary method for transactions to be consistent with guidance and best practices issued by the respective States’ local governments.

Lobbies will be available by appointment only for member needs that cannot be completed through the drive-thru.

In addition to drive-thru and ATM service, United encourages Members to utilize online and mobile banking services that provide secure ways to check balances, pay loans, transfer funds, and even deposit checks via Mobile Check Deposit.

“We also want our members to know that their money is safe with United,” said O’Rourke. “We have a healthy balance sheet from decades of being good stewards of our members’ money. In addition to being federally insured by NCUA, we have a strong team that is committed to serving our membership.”

Full details about United’s Member Assistance Program and service updates can be found at its Coronavirus Resource Center website

About United Federal Credit Union

United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United consists of more than 194,000 Member/owners worldwide and manages assets in excess of $4 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender. For more information visit


Diana Wake
(888) 982-1400 ext. 6891

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