I think I’ve got a man crush on Quicken Loans. They do some cool stuff. I’m sometimes jealous of the resources they have and singular focus to be a great mortgage lender.
They’re at it again. Quicken Loans ranks highest in customer service for mortgage originators, according to the J.D. Power 2014 U.S. Primary Mortgage Origination Satisfaction Study. This is the fifth year in a row for them to win. I think this says something about their quest for greatness, but it could be that everyone else is just awful.
I write about Quicken from time to time because they do so much right. Like what?????
The survey ranks bigger lenders in six categories:
- Loan product offerings
- Application/approvals process
- Interaction between company and customer
- Loan closing
- Problem resolution.
Quicken ranked 1st in every single category. Again, very memberlicious and impressive.
A recent article online on the Housing Wire, the author tells of a story. I’ll quote directly from the article…..continue reading »