Net promoter scores. Five-star Yelp ratings. Uber driver feedback. Multiple processes measure customer satisfaction. Especially where consumers have a choice of service.
But there are few examples tracking the interactions between those exercising authority and the public subject to it. A most critical area for this need is law enforcement policing.
Warrenton, Virginia is a small, traditional rural community of 10,000 residents, most of whom are republican. The community is conservative, wary of government, and proud of its long local history.
It is one of the least likely towns to implement an innovative feedback process to manage the relations between the police and citizens. But since the George Floyd murder in 2020, every community has sought out methods to incentivize fair and ethical law enforcement.
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