Reopening the doors … to members wearing masks

Experts discuss concerns about security, compliance and, of course, health for in-person branch operations during the pandemic.

Donning a mask to walk into a financial institution has been “one of the weirdest experiences” that Ian Kildow has had in recent times.

Financial fraud investigative supervisor at the Colorado Office of the Attorney General, Department of Law, Denver, Kildow is much more accustomed to masks being thought of as something robbers wear. But now members in many places will be required to wear a mask to come into a branch to make a deposit.

This is just one example of the new scenarios financial institutions are facing as they reopen their physical locations in the new world that’s been created by the COVID-19 pandemic.

In the recent webcast “Reopening the Doors: Addressing Compliance, Health, and Community-Focus Areas for Financial Organizations” sponsored by Virent Systems, Melville, New York, Kildow and other experts talked about security, compliance and health concerns associated with operating financial institution branches in the midst of the pandemic.


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