RIP command-and-control leadership with Michelle Peterson

Do as I say, not as I do.

It’s never been an effective policy, and it never will be. That the command-and-control leadership style held reign for so long in the financial services industry is surprising, but one thing is crystal clear now: It’s officially worn out its welcome.

Michelle Peterson, Chief Member Experience Officer at A+ Federal Credit Union joins us this week on CRMNEXT’s Banking on Experience to lend her expert insight on the subject.

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