We are living in fast-changing times. Lenders that fail to meet the changing demands of borrowers will be ill-equipped to compete for their business. While other industries have learned to deliver high levels of customer engagement and satisfaction online, many lenders are still originating loans much as they were 20 years ago.
However, COVID-19 may be the catalyst that drives the industry forward.
What will mortgage lending look like in the post-COVID world?
Setting the Mortgage Industry Up for Success
While the full effects of the global pandemic are still unknown, we do know that it has driven commerce online. The tech giants have done a great job of keeping consumers transacting, even for some very complex products and services.
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