The AI advantage

Expert shares how credit unions can use AI to improve operations.

It wasn’t too long ago that artificial intelligence seemed like technology of the distant future. AI was for science fiction tales and movies set in the next millennium. But now AI is everywhere—even at your local credit union. And that’s a good thing for credit unions and their members. That’s because AI can drive growth, improve the employee experience and enhance member service.

“AI has strong use cases for driving operational efficiencies and expanding access to financial services,” says Ranjeev Kumar, SVP/product development for CUESolutions provider Origence, Irvine, California. “Credit unions are quickly seeing the impact of AI on lending with increased loan volume and enhanced borrower experiences.”

That’s just the tip of the iceberg. AI can be tapped by credit unions for many benefits. Kumar breaks down a few options.


continue reading »