Thank you for tuning in to episode 93 of The CUInsight Experience podcast with your host, Randy Smith, co-founder of CUInsight.com. This episode is brought to you by Trellance who is transforming data into actionable insight for credit unions from coast to coast.
My guest on today’s show is Shruti Miyashiro. Shruti is the President and CEO of Orange County’s Credit Union. We talk about keeping teams connected in this ever-changing world and maintaining the credit union’s culture, and mission. Shruti explains why creating a culture of growth for employees is important to her and the credit union. We talk about what credit unions need to do to stay relevant with all the disruption going on in financial services.
Shruti discusses how she has grown as a leader during the pandemic, some tips on maintaining continuity when leaders on the senior management team retire and why maintaining a growth culture is important to her and her team. Shruti also speaks about what she believes credit unions need to do differently to stay competitive in financial services and what she will be proud her team has accomplished a year from now.
In the leadership and life hacks section, we find out what inspired Shruti to take the position of President and CEO of Orange County’s Credit Union and how mentors have helped her career. Shruti believes that her leadership style is one of humility and confidence without arrogance, and that title matters is a common myth about leadership that needs to be debunked.
Books mentioned on The CUInsight Experience podcast: Book List
Show notes from this episode:
A big shout-out to our friends at Trellance, the new sponsor of The CUInsight Experience podcast. Thank you!
Check out all the outstanding work that Shruti and her team at Orange County’s Credit Union are doing here.
Shout-out: Judy McCartney
Shout-out: Shruti’s husband
Shout-out: Jill Nowacki
Album mentioned: Queen’s Greatest Hits
Album mentioned: The Best of Simon and Garfunkel
Book mentioned: Thinking Fast and Slow by Daniel Kahneman
Book mentioned: The Color of Law by Richard Rothstein
Book mentioned: Capital in The Twenty-first Century by Thomas Piketty
Previous guests mentioned in this episode: Jill Nowacki (episodes 4, 18, 37, 64 & 82)
[01:49] – Welcome to the show, Shruti!
[02:38] – Shruti shares some hacks she has for keeping her team feeling connected.
[05:16] – Listen as Shruti speaks about how she has grown as a leader during the pandemic.
[07:25] – Shruti discusses some tips on maintaining continuity when people on the senior management team retire.
[10:09] – Why is maintaining a growth culture so important to you and your team?
[13:05] – Shruti speaks about what she believes that credit unions need to do differently to stay competitive in the financial services world.
[15:45] – Shruti shares what she will be proud that her team has accomplished a year from now.
[16:23] – What inspired you to take the position and President and CEO of Orange County’s Credit Union?
[18:42] – Shruti discusses why she left her credit union but came back later.
[20:36] – Shruti shares how mentors have helped her career.
[22:04] – Listen as Shruti shares her leadership style as having humility and confidence without arrogance.
[23:11] – Alignment is a word that her team hears her use all the time, plus many more phrases.
[24:28] – The common myth about leadership that she wants to debunk is that title matters.
[26:21] – Shruti speaks about a common mistake young leaders make today.
[28:18] – Listen as Shruti shares some advice she was given early in her career.
[29:34] – Shruti discusses some ways for up-and-coming people to kick through the doors shut to them.
[31:40] – Shruti shares what she likes to do when she has a day off recharge.
[32:40] – Shruti discusses how she was in high school, and she doesn’t remember getting into trouble.
[33:29] – What did you want to be when you grew up?
[34:19] – Shruti shares a nighttime routine that she always does.
[35:04] – What is the best album of all time?
[35:40] – Do you have a book you think everyone should read?
[36:57] – The idea of purpose has become more important, and material possessions are not important.
[38:48] – Shruti discusses what her definition of success is.
[40:11] – Shruti shares some final thoughts with the listeners.
[41:32] – Thank you for being on the show!