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by Lyle Heller, CU-VO
A friend of mine is a speaker, consultant, and author connecting people to possibilities. She has worked with a number of credit unions across the country demonstrating the power of the “story”. In this article, we integrate a number of Lori’s published findings with credit union website communications.
By Andy Hardin, EVP of Operations for AnyHour Solutions
Trends toward outsourcing in general have picked up speed again since the recent recession as firms seek savings and a reduction of operational complexity. In today’s volatile economy, where companies must save on operational costs to keep up with their competition, call/contact center outsourcing has gained significant traction.
