Transform or perish: The future is digital

Covid-19 has uncovered many harsh truths about the importance of digital transformation. A quick look at some analytics reveals more problems on the way. If your credit union doesn’t value digital transformation, then it doesn’t value its members.

Consider this:

The average age of credit union members is 47.

60% of the children (now adults) of Baby Boomers don’t bank with their parents’ credit union.

Only 9% of members recommend their credit union to their adult kids.

 

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