Covid-19 has uncovered many harsh truths about the importance of digital transformation. A quick look at some analytics reveals more problems on the way. If your credit union doesn’t value digital transformation, then it doesn’t value its members.
The average age of credit union members is 47.
60% of the children (now adults) of Baby Boomers don’t bank with their parents’ credit union.
Only 9% of members recommend their credit union to their adult kids.
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