Why your members now expect the omni channel experience — with Terafina’s Boris Grinshpun

by CUbroadcast

Ok, we’ve all heard the omni-channel buzzword by now and are quite familiar with it. Now that it’s becoming well-entrenched in our banking world, how will this seamless, multi-channel experience affect or change FI services in the near future? How will credit unions adjust to these member expectations?

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