Winning employee buy-in for a fintech strategy

Your team that evaluates digital options should include members, regulators, board members and staff.

A flood of consumers and businesses became digital converts almost overnight during the earliest days of the coronavirus pandemic. To keep up with customers’ heightened need to perform day-to-day tasks from home, financial institutions intensified discussions with potential fintech partners.

Credit unions have a lot riding on getting their fintech strategies correct. A well-crafted approach could provide revenue opportunities, improve member experiences and reduce friction points.

I have been discussing the importance of building an ecosystem to evaluate your fintech strategy—a team that includes credit union members, regulators and the board of directors.

There is another crucial group that must be involved—your employees.


continue reading »