Press
Credit union expands capabilities and increases support
BIRMINGHAM, AL (January 6, 2014) — Ascension Credit Union of Gonzales, Louisiana has confirmed that effective June 1st, 2014 they are converting their core data processing and technology to EPL, Inc. with a newly signed agreement that adds several exciting enhancements.
To enhance member service and expand their technology platform, Ascension is also moving the day-to-day data operations to EPL and adding new features and member benefits. The introduction of CUePassportÒ will enhance Ascension’s two-branch network by adding 3,500 shared branching centers that will be available for members across the country. Additionally, the CUe-ORBÒ online banking is the state-of-the-art service that expands a member’s financial management and relationship with the credit union.
“After a very comprehensive review of core solutions, Ascension chose EPL. Through our process, EPL has proven itself to be a trusted partner and we are pleased to create our relationship and technology services agreement. The i-KnowÒ and i-MarketÔ services provide a key resource for Ascension and will allow a greater understanding of our members and closer connection! By expanding the reach of physical branches, online banking, and mobile check deposit with these EPL services, we have greatly increased our member access”, noted Dottie Wall, President and CEO of Ascension Credit Union. I-KnowÒ is a leading Member Relationship Management tool that provides insight and actionable knowledge about member use and needs while i-MarketÔ is an end-to-end marketing assistance program that delivers strategy and tactical marketing support with an ROI Guarantee!
“Ascension Credit Union is a leading credit union that we look forward to building a strong partnership that will help with their growth in terms of additional members and new services and locations. Our open source system, iPower, is designed to grow with a credit union and we are excited to have the opportunity to support and collaborate with Ascension as they continue to grow in the marketplace,” shared Denise Taylor, EPL’s EVP/Chief Customer Officer.
Ms. Taylor added: “As a CUSO, we know how important the member experience is and our philosophy is to be an extension of each credit union client. Being owned by credit unions, we are committed to serving the technology needs of credit unions and earning their confidence, satisfaction and business each and every day with exceptional solutions and outstanding customer service. Ascension is in a unique position to provide new, leading services to their members and connect at a deeper level with improved services.”
About Ascension Credit Union
Ascension Credit Union is a $60 million dollar organization that serves nearly 9,000 members through two locations and a full service product and service line. Originally serving the employees and families of Ascension School Employees, Ascension has grown to service members from a broad group of employer and association groups, through its focus on meeting and exceeding member needs.
About EPL, Inc.
A credit union owned core data system and technology solutions provider, EPL has served the technology needs of credit unions exclusively for 34 years. EPL delivers full service solutions that enable credit unions to differentiate in an increasingly competitive market. EPL’s totally open strategy includes solutions for lending, shared branching, collections, document imaging, and more. More than a core data provider, EPL provides hardware, network support/software, training, installation, and outstanding customer support that are designed to empower a credit union to leverage their core member data. EPL serves credit unions nationwide. Headquartered in Birmingham, AL, EPL can be found online at www.epl.net.