2020 CUES emerging leader project: Reducing linguistic barriers

The advice of last year’s winner to those considering the 2021 program? Apply now!

CUES is so pleased to have Lindsey Walker, CMM, as its first-ever CUES Emerging Leader. Executive assistant at Tampa Bay Federal Credit Union, Tampa, Florida, Walker kindly took the time to answer some questions about her winning Hispanic outreach project as well as her experience with the CUES Emerge program overall.

Q: What was the goal of your project for the CUES Emerge challenge?

The goal of the Hispanic Outreach Program, Reducing Linguistics Barriers, is to have membership applications, loan documents, our website and marketing material translated into Spanish. These translations are critical for the credit union to further serve and reach the growing Hispanic population, many of whom are underserved and unbanked.


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